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OhCKDexterHaven's avatar
OhCKDexterHaven
6 years ago
Solved

Battlefield V Unable to connect

Battlefield V unable to connect to multiplayer with xbox1. Power cycled cable modem and Xbox. Menus appear; but loading time is slow. Thanks.
  • EA_Aljo's avatar
    EA_Aljo
    6 years ago

    Hi there, @OhCKDexterHaven.

    Try clearing your alternate MAC address with these steps:

    Go to your Xbox One Settings (Just press Start, then click Settings)
    Go to "Network", then "Advanced Network Settings"
    Click on "Alternate MAC Address", and then click "Clear"

    Let me know what happens. Thanks!

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@ClemsonZack11 

Unfortunately, there is no way to change this as it would be in violation of COPPA regulations.

ClemsonZack11's avatar
ClemsonZack11
5 years ago
@EA_Aljo So why can he play COD, Red Dead, Etc Etc and not this?
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @ClemsonZack11 

    It's possible he's on an adult account for those games. That's not something I would really know since we don't have any visibility into those accounts.

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