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_CZ_R4zer's avatar
_CZ_R4zer
3 years ago
Solved

BF 5 missing in library

I bought BF5 Defeinitive edition from G2A. Key was global. Key was redeem and accepted as valid. I dont have time to download it at the moment. When i came back I missing icon in my library and app still  forcing me to  buy it. Any help?

  • EA_Illium's avatar
    EA_Illium
    3 years ago

    HI @_CZ_R4zer You can try clearing EA App's Cache (Top Left Menu > Help > App Recovery) and signing back in to check if your library is updated. 

    If not we might need to reach out to G2A with assistance with your Order.

    Cheers!

2 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    HI @_CZ_R4zer You can try clearing EA App's Cache (Top Left Menu > Help > App Recovery) and signing back in to check if your library is updated. 

    If not we might need to reach out to G2A with assistance with your Order.

    Cheers!

  • _CZ_R4zer's avatar
    _CZ_R4zer
    3 years ago

    This not working, problem is that i can see bf5 in my games on web browser. This problem is with app because chat advisors can see the game in my account too.

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