Product: Battlefield VPlatform:PCPlease specify your platform model. PCAMD or Nvidia Model Number PowerColor AMD Vega 64Enter RAM memory size in GB 8Which part of the game is the issue happening in? Game MenuIn which game menu were you when the bug occurred? StartPlease select your region EuropeOn which server did this happen?When did this happen? (dd.mm.yy hh:mm) alwaysSummarize your bug I have a fresh Windows 10 Pro installation (all updates installed), an AMD Vega 64 graphics card with the latest driver from AMD. The card runs seamlessly with all other applications including benchmark software or Ghost Recon Wildlands. I searched for a solution for quite a while, tried to uninstall (AMD uninstaller as well as DDU) and reinstalled the graphics drivers and even tried the registry workaround - with no effect. I am pretty pissed at this point. Why the hell it is necessary to prevent an application from starting? A message informing about possibly encountering issues due to incompartible gfx drivers would have been enough. Is there a way to bypass this check procedure?How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? see aboveWhat happens when the bug occurs? the game wont startWhat should be happening instead? the game should start

Hey @CrissLeeCross, sorry for late replay. I do see in the mean time that a new driver did come out for AMD. https://www.amd.com/en/support/graphics/radeon-rx-vega-series/radeon-rx-vega-series/radeon-rx-vega-64 Can you try doing a clean install with that and run Ccleaner and then try Battlefield V. Let me know if that works out for you! /Atic

That should have worked, time to think out of the box a bit on this. @ibeetle6262 Run CCleaner and move the Battlefield V document folder to desktop. Then start the game up. /Atic

@ibeetle6262 I know you tried DDU but did you do it in safe mode and if so if what @EA_Atic suggested does not fix it for you can you try it this way?Copy and past all of this to note pad and put it on your desktop...Try this and do all steps to get you PC cleaned up ......First rule out your windows if it gives a error and fixes it then reboot and run it a second time and reboot when its done....Test your windows for errors as a clean windows install does not always make a stable windows. I run this once a week and after every format once all new drivers are in and windows updates is done.Running SFC does not guarantee the crash will not happen, but it will ensure it is not because a windows Dll or file is corrupted in windows.NOTE = Run command prompt as ADMIN and reboot PC after its done. No open web pages or programs like steam or Origin or web pages and always reboot after its done.If you get a error first run then reboot PC ans run it again this tool in windows has saved me from many a format.sfc /scannow safe for all windows you can copy and past sfc /scannow in command prompt as ADMIN.Note = All the extra JUNK video card drivers install can and will make issues for many. And all the extra junk is just not needed for most people.This is how you do a clean graphic driver clean install.........1- For NVIDIA go download your driver put it on your desk top. https://www.nvidia.com/Download/index.aspx?lang=en-usFor AMD http://support.amd.com/en-us/download2- Go download DDU ...Display Driver Uninstaller and unzip it on desktop... Read the page fully if you have never used this program and yes it must be done in safe mode for it to work ... https://www.guru3d.com/files-details/display-driver-uninstaller-download.html3- Go download the free version of CC cleaner install it..https://www.piriform.com/ccleaner .... install it and clean your registry before you start the video card driver.4 Once everything is downloaded and on your desktop then reboot your PC in safe mode... to get to safe mode type ... msconfig in run will bring up safe mode go to boot tab and check off safe boot Minimal hit apply and reboot PC.5- Remove old video card driver in safe mode using DDU in safe mode6- Once DDU is rebooting unplug your net so windows does not install a video card driver on you this must be done fully clean.Once back in windows then install your video card driver but only install what I stated in step 77- When the time comes to install the video card driver you will be picking custom advanced you will only install two things from it for Nvidia cards 1- Graphics Driver 2- PhysX System and check off clean install. For AMD card Advanced only check off display driver and catalyst control center as well as check off clean install.8- When new video card driver is installed reboot your PC9- Once rebooted use CC Cleaner to clean the registry, reboot PC and check the registry one last time for any issues. If it finds any repeat steps until it finds none. CC cleaner will give you the choice to back up or not and the first time you run it it is normal if it finds 80 + errors in the registry as every installed or uninstalled program will leave fragments behind in registry and CC Cleaner will clean this up.10-Run windows scan again just to be safe I run this about once a week on all my rigs it can save you many a format. sfc /scannow and reboot PC and no open programs as they can give false errors. Once rebooted from windows scan then do step 1111- Now to pull the most FPS out of your rig open NVIDIA Control Panel and under 3D settings .. Adjust image settings with Preview set it to use my preference and set it to performance and hit Apply. Sorry I no longer have any AMD in the house and cant recall if this setting is in AMD catalyst control center. So just have a look in catalyst control center and see if you can find anything to set it to performance.

I have been following this thread for a while and have tried this method. I have the exact same specs except the region is North America. I have tried the same things and none of them have worked. I tried the above method and it didn’t work. If there is another method to try then I would greatly appreciate someone saying it.

BF5 does not start (detected AMD Radeon driver 0.0.0) Windows 10 / AMD Vega 64

14 Replies

cofmann
DICE Team
6 years ago
Hey @ibeetle6262, the game is using the driver information it can find on the PC. It can be worth trying using DDU and then install new drivers. Somewhere on your PC it's reading the wrong file/numbers.

/Atic
ibeetle6262
6 years ago
Product: Battlefield V
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number AMD Radeon RX560
Enter RAM memory size in GB 8GB
Which part of the game is the issue happening in? Game Menu
In which game menu were you when the bug occurred? Startup
Please select your region North America
On which server did this happen?
When did this happen? (dd.mm.yy hh:mm) All the time
Summarize your bug The game does not start and an error pops up saying that the detected driver is 0.0.0 when in reality it is the latest driver. I have done a clean install of the latest drivers and a clean install of the game, both didn’t work. I have also gone into compatibility settings to see if that was messed up, and it wasn’t. I also tried running the game as an administrator. This bug has been happening since I got the game, and the two updates that have happened since then have not fixed the problem.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Start the game
What happens when the bug occurs? The game won’t start
What should be happening instead? The game should start
‌
Product: Battlefield V
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number AMD Radeon 560
Enter RAM memory size in GB 8GB
Which part of the game is the issue happening in? Game Menu
In which game menu were you when the bug occurred? Startup
Please select your region North America
On which server did this happen?
When did this happen? (dd.mm.yy hh:mm) All the time
Summarize your bug The game does not start and an error pops up saying that the detected driver is 0.0.0 when in reality it is the latest driver. I have done a clean install of the latest drivers and a clean install of the game, both didn’t work. I have also gone into compatibility settings to see if that was messed up, and it wasn’t. I also tried running the game as an administrator. This bug has been happening since I got the game, and the two updates that have happened since then have not fixed the problem.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Start the game
What happens when the bug occurs? The game won’t start
What should be happening instead? The game should start
ibeetle6262
7 years ago
I have been following this thread for a while and have tried this method. I have the exact same specs except the region is North America. I have tried the same things and none of them have worked. I tried the above method and it didn’t work. If there is another method to try then I would greatly appreciate someone saying it.
cofmann
DICE Team
7 years ago
Hey @CrissLeeCross, sorry for late replay. I do see in the mean time that a new driver did come out for AMD.

https://www.amd.com/en/support/graphics/radeon-rx-vega-series/radeon-rx-vega-series/radeon-rx-vega-64

Can you try doing a clean install with that and run Ccleaner and then try Battlefield V.

Let me know if that works out for you!

/Atic

Forum Discussion

BF5 does not start (detected AMD Radeon driver 0.0.0) Windows 10 / AMD Vega 64

14 Replies

About Battlefield V

Recent Discussions

Missing Special Assignment Missions in the Battlefield V

They do not give "company coins" for increasing the rank.

Battlefield 5 Error 115

Battlefield V crashes on startup

Report cheater：[Edited]