BFV account banned and I have never played the game.

Question

Greetings, I wanted to try a shooter and downloaded BFV. For my surprise, when I first loaded the game, I found a message that my account was banned for breaking EA's policies. In the EA downloader I also noticed that I had over 21 hours of gameplay, but I've never played the game in my entire life!!

I followed the tutorial to contact EA (ea.com/unable-to-connect) but there is not a single option to send an email regarding my issue, and also when I follow the contact steps while logged on, it says that my account is banned and that I need to follow the steps to contact EA (creating a loop)...

Please, I need help from support if any of you have a way to contact or open a support ticket I appretiate you could share it.

Kind regards.

ea_barry · Answer

@romanalcazar&nbsp;

We cannot assist with bans directly here on AHQ.

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Thanks.

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BFV account banned and I have never played the game.

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