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Gerhard_Koepke's avatar
Gerhard_Koepke
6 years ago

BFV: video of sound bug (only menu music and some sfx)

Product: Battlefield V Platform:Sony Playstation 4 Please specify your platform model. Sony PlayStation 4 Which part of the game is the issue happening in? Multiplayer Which part of the mode? Con...
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
6 years ago

@Gerhard_Koepke 

Thanks for giving us the detailed steps for reproduction. Can you confirm you've already attempted a reinstall of the game and power cycle with the console to ensure that doesn't fix it? What kind of headset are you using and do you also use a sound mixer?

If you have the game installed on an external hard drive, make sure there aren't files on both the internal and external drive. That can cause some weird performance issues.

Power Cycle

  1. Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
  2. Turn it back on after 1 minute. Launch the game.
Gerhard_Koepke's avatar
Gerhard_Koepke
6 years ago

Hi Blueberry,

thanks for the reply. Since the game is huge - I would have to download the digital version + the patches - and this issue only happened once, I will not reinstall the game for now. But I just reinstalled BFV on June 5, 2019 after deleting it by accident (I don't even know what happened there). I can try the power cycle next time I'm playing, though.

My digital copy of BFV is installed on my internal hdd (original PS4 hdd).

I'm using the PS4 Gold wireless headset. No mixer.

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