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RX_PIX3L's avatar
RX_PIX3L
Not applicable
4 years ago
Solved

Can someone help since support cant

Origin does not allow me to open the games and when it does i can play online happens with apex battlefield and several other games ive contacted EA support several times and they do nothing they either tell me to restart or they hang up on me i just gave up and deleted any app that needed origin since their customer service is garbage and the community helps more then the actual people working for it 

  • The_Tibber's avatar
    The_Tibber
    4 years ago

    Forgive us if we ask you to do something support already asked you to do, we just dont know what was discussed. 🙂

    Right click your start menu button and open command prompt(admin) then type:

    sfc /scannow

    Once you hit enter a scan will start checking your OS.

    If the scan is able to repair some things then restart your PC and try the game.

    If its fails let me know.

    If it has nothing to fix then its not OS related and we can check other stuff.

4 Replies

  • RX_PIX3L's avatar
    RX_PIX3L
    Not applicable
    4 years ago

    I’m unable to launch the game and if it does magically launch I am not able to play online I’ve gone through all the steps support ask me too but if I do it and nothing works they just hang up or leave the chat @EA_Atic 

  • LoneVagrant's avatar
    LoneVagrant
    Seasoned Traveler
    4 years ago

    Your description is a bit lacking. Break down the issue:

    1. "I'm unable to launch the game...."  Start here.  Are you saying that opening the game from the Origin game launcher is not working?  Meaning, when you click on 'play' nothing happens, no hdd/ssd search, no startup...?  Can you verify that nothing is happening by viewing task manager?

    2. "...if it does magically launch I am not able to play online..."  So if it does launch, what happens?  You can only play offline?  What are you able to do in 'offline' mode in BFV?  Is it not connecting to a server?

    What you are asking for from the get-go is severely lacking in information.  I understand the frustration with something not working, and posting in an abbreviated manner due to that, however, it always results in lack of information that prevents anyone from helping.

  • The_Tibber's avatar
    The_Tibber
    Not applicable
    4 years ago

    Forgive us if we ask you to do something support already asked you to do, we just dont know what was discussed. 🙂

    Right click your start menu button and open command prompt(admin) then type:

    sfc /scannow

    Once you hit enter a scan will start checking your OS.

    If the scan is able to repair some things then restart your PC and try the game.

    If its fails let me know.

    If it has nothing to fix then its not OS related and we can check other stuff.

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