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ericstifer07's avatar
ericstifer07
7 years ago
Solved

Can't Connect to ea servers in battlefield v

I can't connect to the ea servers in battlefield v. I've tried all thet known steps like power cycling the xbox and router/modem. When I boot it up it downloads a ui update every time. I reinstalled ...
  • ericstifer07's avatar
    ericstifer07
    7 years ago
    @iluminatethesky wrote:

    @ericstifer07,

    I would recommend getting in contact with EA Support via live chat, to see if there's any further steps that need to be taken.

    You can contact them here:

    https://help.ea.com/contact-us/

    Thanks 🙂 

    So after an extensive phone call with support (2nd time talking with them) where they were baffled by the problem, they suggested opening ports on the xbox for battlefield and told me to contact my ISP to do so. I didn't really believe this would help so I decided to test if it was indeed my ISP by tethering my xbox to my phone and trying to connect. Once I booted up BFV and logged in, it once again downloaded a UI update and then sent me back to the title screen. Once I relogged I was in! I tested connecting to a TDM game and was able to play, granted it was not a great experience being through a phone, but i was able to get hit markers when I shot people. I left the game. Closed BFV and reconnected to the router. Booted BFV back up and logged in. To my utter disbelief I was able to connect to the servers! Tested connecting to a conquest game and was able to get in. 

    I'm not sure what changed when I connected to my phone but it fixed my issue. If anyone has any idea I'd love to hear it. I was struggling with this for about 3 weeks. I tested bf1 and still can't connect there but I'm not really concerned about that. Thanks for the the replies trying to help out. 

ericstifer07's avatar
ericstifer07
7 years ago
@iluminatethesky wrote:

@ericstifer07,

I would recommend getting in contact with EA Support via live chat, to see if there's any further steps that need to be taken.

You can contact them here:

https://help.ea.com/contact-us/

Thanks 🙂 

So after an extensive phone call with support (2nd time talking with them) where they were baffled by the problem, they suggested opening ports on the xbox for battlefield and told me to contact my ISP to do so. I didn't really believe this would help so I decided to test if it was indeed my ISP by tethering my xbox to my phone and trying to connect. Once I booted up BFV and logged in, it once again downloaded a UI update and then sent me back to the title screen. Once I relogged I was in! I tested connecting to a TDM game and was able to play, granted it was not a great experience being through a phone, but i was able to get hit markers when I shot people. I left the game. Closed BFV and reconnected to the router. Booted BFV back up and logged in. To my utter disbelief I was able to connect to the servers! Tested connecting to a conquest game and was able to get in. 

I'm not sure what changed when I connected to my phone but it fixed my issue. If anyone has any idea I'd love to hear it. I was struggling with this for about 3 weeks. I tested bf1 and still can't connect there but I'm not really concerned about that. Thanks for the the replies trying to help out. 

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