@DiYaRDJN I found that in microsoft forum
Thank you for posting on the Xbox forums. I'd be happy to help troubleshoot the issue.
Please perform the following two solutions:
While the Xbox is on, go ahead and do a hard reset and power cycle to the console. Hold down the power button on the console for about 10 seconds or until it shuts down. Once the Xbox is off, remove the power cable from the Xbox and the power outlet for about 5 minutes. Then re-connect and wait 60 seconds before turning on the Xbox. Holding down the power button on the console to force a hard reset and then removing the power cable are both important steps.
If that doesn't help then you will need to try out a soft factory reset.
Press the Xbox button on the controller to open the guide.
Scroll to the right and select System > Settings > System > Console info.
Select Reset console.
Make sure to select "Keep my games & apps" and have the correct account login information plus your Wi-Fi password ready if you connect wireless because you will need to re-add the accounts that were on the Xbox and re-connect to your network during the reset.
