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gregoryscarpajd's avatar
gregoryscarpajd
6 years ago
Solved

Can't rank up, can't see platoons page and can't see clan tags

Product: Battlefield V Platform:Microsoft XBOX One Please specify your platform model. Microsoft Xbox One X Are you using any software with an overlay? No Which part of the game is the issue happ...
  • EA_Atic's avatar
    EA_Atic
    6 years ago

    Could you try to clear local and online storage for BFV? @gregoryscarpajdk 

    /Atic 

EA_Atic's avatar
EA_Atic
Icon for DICE Team rankDICE Team
6 years ago

Hey @gregoryscarpajdk  could you try to power cycle the console and see if that helps. 🙂 

How to power cycle: 

  1. Turn off your console by pressing the Xbox button  on the front of the console for about 10 seconds, until it shuts down completely.
  2. Unplug the console's power cable. Wait 10 seconds.
    Important Be sure to wait at least 10 seconds. This step resets the power supply.
  3. Plug the console power cable back in.
  4. Press the Xbox button  on your console to turn it on.

/Atic 

gregoryscarpajd's avatar
gregoryscarpajd
6 years ago
@EA_Atic I have tried this already but the problem remains. I have tried to reinstall BF5 too but the problem remains.
  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    6 years ago

    Could you try to clear local and online storage for BFV? @gregoryscarpajdk 

    /Atic 

    • gregoryscarpajd's avatar
      gregoryscarpajd
      6 years ago
      @EA_Atic wrote:

      Could you try to clear local and online storage for BFV? @gregoryscarpajdk 

      /Atic 

      Thanks Atic, this solved the ranking problem but platoon problem persists?

      • EA_Atic's avatar
        EA_Atic
        Icon for DICE Team rankDICE Team
        6 years ago

        Hey @gregoryscarpajdk when you click on the platoon section what is happening do you get an error message? 

        Clearing online and local storage removes campaign story progression and settings. 

        /Atic 

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