Forum Discussion

gregoryscarpajd's avatar
gregoryscarpajd
6 years ago
Solved

Can't rank up, can't see platoons page and can't see clan tags

Product: Battlefield V Platform:Microsoft XBOX One Please specify your platform model. Microsoft Xbox One X Are you using any software with an overlay? No Which part of the game is the issue happ...
  • EA_Atic's avatar
    EA_Atic
    6 years ago

    Could you try to clear local and online storage for BFV? @gregoryscarpajdk 

    /Atic 

gregoryscarpajd's avatar
gregoryscarpajd
6 years ago
@EA_Atic wrote:

Could you try to clear local and online storage for BFV? @gregoryscarpajdk 

/Atic 

Thanks Atic, this solved the ranking problem but platoon problem persists?

EA_Atic's avatar
EA_Atic
Icon for DICE Team rankDICE Team
6 years ago

Hey @gregoryscarpajdk when you click on the platoon section what is happening do you get an error message? 

Clearing online and local storage removes campaign story progression and settings. 

/Atic 

  • gregoryscarpajd's avatar
    gregoryscarpajd
    6 years ago
    @EA_Atic wrote:

    Hey @gregoryscarpajdk when you click on the platoon section what is happening do you get an error message? 

    Clearing online and local storage removes campaign story progression and settings. 

    /Atic 

    Yeah, I get "FAILED TO LOAD PLATOONS. PLEASE TRY AGAIN.". Do you know what the error is? 

    • EA_Atic's avatar
      EA_Atic
      Icon for DICE Team rankDICE Team
      6 years ago
      @gregoryscarpajdk hmm odd. Do you own Battlefield 1 and 4?

      If yes and one of them installed those the platoon page work for them?

      /Atic
      • gregoryscarpajd's avatar
        gregoryscarpajd
        6 years ago

        I own BF1 and it works great there. I can see my pluton tag and I can see the pluton page but not in BF5.

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