Forum Discussion
x--Fusi--x
4 years agoSeasoned Ace
Try to give your console a new name in the router.
If there are several consoles on one router, problems can arise with Nat.
Have you tried to use 2 different networks, one console over LAN and the other over Wi-Fi?
If you have done all of the previous things, maybe the only thing that helps is to deal with your internet provider. You either need 2 static ips for your 2 consoles. Or the router is defective / incorrectly set. Maybe a router exchange.
If there are several consoles on one router, problems can arise with Nat.
Have you tried to use 2 different networks, one console over LAN and the other over Wi-Fi?
If you have done all of the previous things, maybe the only thing that helps is to deal with your internet provider. You either need 2 static ips for your 2 consoles. Or the router is defective / incorrectly set. Maybe a router exchange.
EA_Aljo
Community Manager
4 years agoTry using alternate DNS settings with the instructions here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4. Also, I'm going to be away the next couple of days so if you still need help with this, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll try to get this resolved for you.