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DerkaNDerka's avatar
DerkaNDerka
Not applicable
6 years ago
Solved

Crash to desktop- all games- no error

Sometimes I can play BFV, Anthem, Battefront2 for 5-45 mins, however it always seems to crash to Desktop with no error. I have the settings set to directx 11 and all other settings on low and I still get the errorless drop to desktop. i even tried disabling :orgin ingame" and turn off cloud...……….. Can anyone suggest anything? it seems like its origin.

i5- gtx 970- 16 mb ram

  • DerkaNDerka's avatar
    DerkaNDerka
    6 years ago

    I  uninstalling one drive  and after one day of playing bfv my computer had not crashed win win so far .. Thanks for your time

17 Replies

  • DerkaNDerka's avatar
    DerkaNDerka
    Not applicable
    6 years ago

    I attached my DXdiag. I just download BFV a week ago and even today with the new levels  im still dropping to desktop with no error. IT will crash with no error mid games (after 30 mins) and sometimes it will drop to desktop when the level ends. Its not crashing consistently, its so random.   I think it might me a ORIGIN issue because anthem does it to. I will try some off the stuff you suggested and report back.

  • DerkaNDerka's avatar
    DerkaNDerka
    Not applicable
    6 years ago

    so I preformed a clean install of my whole system and  I updated my driver and im still have a errorless crash. this time the games crashed after 40 mins of play

  • Mister_Babooshk's avatar
    Mister_Babooshk
    Not applicable
    6 years ago

    Same here. Crash after update.

    No crash before update.

    Repair function didn´t worked.

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Admin rankCommunity Admin
    6 years ago

    @DerkaNDerka 

    I see some OneDrive errors in your DxDiag and I've actually seen that conflict with games in the past. Would you be able to try uninstalling it temporarily to see if that has any connection to this? 

    Your BIOS is from 2015 too. I've seen a lot of PC users avoid crashes for various games after updating their BIOS. That step is a little advanced though and steps need to be carefully taken.

  • DerkaNDerka's avatar
    DerkaNDerka
    Not applicable
    6 years ago

    I  uninstalling one drive  and after one day of playing bfv my computer had not crashed win win so far .. Thanks for your time

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Admin rankCommunity Admin
    6 years ago

    @DerkaNDerka wrote:

    I  uninstalling one drive  and after one day of playing bfv my computer had not crashed win win so far .. Thanks for your time


    @DerkaNDerka 

    Awesome. Thanks for coming back with the results and good luck out there on the battlefield!

  • High_Technic's avatar
    High_Technic
    Seasoned Novice
    2 years ago

    OK, HERE IS THE SOLUTION WHICH SOLVED BOTH ISSUES FOR MY SYSTEM ("getdeviceremovedreason" and no error crash using the EA App) I had with my brand-new PC I built within the last few days.

    Here is my Build, BIOS and GPU Drivers with the most recent updates.   

    Windows 11 Education 64-Bit 

    MSI Z790 Tomahawk DDR4 

    Intel i7-13700K 3.4Ghz 

    Kingston Fury Beast 3600 MHZ (32GB *4 )128GB DDR4 (which is in the QVL List)

    SAMSUNG 980 PRO SSD 1TB PCIe 4.0 NVMe Gen 4 Gaming (*2)

    Thermaltake ToughPower 1000W 

    As you can see, excellent, recent and solid components, no reason to have any issues whatsoever. 

    As mentioned, I got both DirectX error messages "getdeviceremovedreason," which would crash the game to desktop, and the regular crash to desktop with no error whatsoever. It would happen to all games played through the EA App, which led me to believe it was an issue with the App, but it was not. And once it completely crashed my system and restarted it (which was concerning since it was brand new). When the crash rebooted my PC, the red light on my MSI motherboard remained on conspicuously long; upon review, that was the DRAM light, which would indicate something was wrong with the memory. 

    I went in the BIOS and realized the XMP Profile for both channels was on. I made sure it was off and went into the settings to make sure it said XMP: Disabled. I rebooted the PC and it has not happened in 2 days now. 

    TL;DR

    DISABLE any XMP utility or anything that would modify the memory settings/speed of your RAM. The EA App does not handle it correctly and crashes the App to the desktop without justification. 

    Hope this fixes the issue for a lot of people cause it was so frustrating building a brand-new pc and being able to game for a max of 10-15 minutes before the game crashes for no logical reason. 

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