EA ACCESS BTF V NOT WORKING
Product: Battlefield V Platform:Microsoft XBOX One Please specify your platform model. Microsoft Xbox One Are you using any software with an overlay? No Which part of the game is the issue happen...
Forum Discussion
EA_Kent
Community Manager
Community ManagerGotcha. Have you tried removing that other Gamertag from your Xbox and re-adding it to see if that helps?
Steps on how to remove and reattach a Gamertag on Xbox One:
- https://beta.support.xbox.com/help/account-profile/manage-account/add-remove-account-xbox-one
/Kent
That's right, I've tried it, I already formatted the console 2 times. I called Microsoft to remove the BTF V licenses and none of that worked
- EA_Kent
Can we try removing this Xbox as your main account's home console to see if that helps? We've heard from a few people who have said they were no longer stuck as a Trial user after that.
Open up your Xbox Settings > Personalisation > My Home Xbox > Change from Home Xbox to Not Home Xbox. If you've ever game-shared with that account reach out to your friends and make sure their console isn't set as the Home Xbox for your account. After that try launching Battlefield V again and see if you have access to the full game.
If that works you should be able to set your console back to your Home Xbox on your main account.
/KentMy console is "Not My Home Xbox" and still not working, I still appear as "Trial User"
- EA_Kent
Thanks for giving it a shot. I'll forward this information up to the Battlefield team so they can take a look.
/Kent
