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Cloud_McFox07's avatar
Cloud_McFox07
11 months ago
Solved

[FIX RELEASED] BFV PC - Issues After EA anticheat Update of April 3, 2024

Hello, the recent EA AntiCheat update to BFV broke my game. I successfully played several matches yesterday on April 2nd, and today after the update that introduced EA AntiCheat, my game refuses to l...
  • EA_Leeuw's avatar
    EA_Leeuw
    10 months ago
    FIX RELEASED - Post Marked as Solution for Visibility

    Hello everyone,

    We appreciate your ongoing reports regarding any EA anticheat issues encountered in Battlefield V following the EA anticheat update on April 3, 2024.

    The EA anticheat teams have informed us that they implemented several fixes last night aimed at resolving many, if not all, of the issues affecting BFV on PC and EA anticheat.

    We kindly request you to relaunch the game and check whether you're still encountering the same issues as before.

    Should you encounter any persisting issues with the game and EA anticheat, please attempt to repair the game through the EA app (see hyperlink) or verify the files via your respective game launcher.

    If problems persist, please respond to this thread with the following information:

    What is the exact error message or code that you're getting / How does it behave:

    What Windows version are you using (click here on how to see this):

    Do you play Battlefield V via the EA app, Steam, or Epic: 

    When does the error occur (launching the game, during gameplay, closing the game, etc.):

    Thank you.

nemuihoshino's avatar
nemuihoshino
11 months ago

can't not load the game after update EAAntiCheat

There is the dmp log

*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************

WARNING: Thread 9cc context retrieval failure during dump writing, Win32 error 0n998
WARNING: Thread 4cdc context retrieval failure during dump writing, Win32 error 0n998
WARNING: Thread 4c98 context retrieval failure during dump writing, Win32 error 0n998
WARNING: Teb 4 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
The XState feature offset is invalid (featureOffset should be in the returned context range) for featureId:11
WARNING: Thread 9cc context retrieval failure during dump writing, Win32 error 0n998
WARNING: Teb 1 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Teb 1 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Teb 1 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Teb 1 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Teb 1 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Teb 1 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Teb 1 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Teb 1 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Thread 4cdc context retrieval failure during dump writing, Win32 error 0n998
WARNING: Teb 3 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Teb 3 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Teb 3 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Teb 3 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Teb 3 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Teb 3 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Teb 3 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Teb 3 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Thread 4c98 context retrieval failure during dump writing, Win32 error 0n998
WARNING: Teb 4 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Teb 4 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Teb 4 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Teb 4 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Teb 4 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Teb 4 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Teb 4 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Teb 4 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Teb 4 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
The XState feature offset is invalid (featureOffset should be in the returned context range) for featureId:11

KEY_VALUES_STRING: 1

Key : AV.Fault
Value: Execute

Key : Analysis.CPU.mSec
Value: 1093

Key : Analysis.DebugAnalysisManager
Value: Create

Key : Analysis.Elapsed.mSec
Value: 2893

Key : Analysis.Init.CPU.mSec
Value: 1968

Key : Analysis.Init.Elapsed.mSec
Value: 97037

Key : Analysis.Memory.CommitPeak.Mb
Value: 103

Key : Timeline.OS.Boot.DeltaSec
Value: 24255

Key : Timeline.Process.Start.DeltaSec
Value: 2

Key : WER.OS.Branch
Value: vb_release

Key : WER.OS.Timestamp
Value: 2019-12-06T14:06:00Z

Key : WER.OS.Version
Value: 10.0.19041.1

Key : WER.Process.Version
Value: 0.0.39063.0


FILE_IN_CAB: PACKER_24254671_14656.dmp

NTGLOBALFLAG: 0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

CONTEXT: (.ecxr)
rax=0000000000000070 rbx=a27aeb962b63614a rcx=a27aeb962b63614a
rdx=00000000e0670103 rsi=ffffffffc0000428 rdi=00000000000001f4
rip=00007ffbcf400000 rsp=0000001bcb5fb738 rbp=00007ffbce060000
r8=a27aeb962b63614a r9=00000000000001f4 r10=ffffffffc0000428
r11=0000001bcb5fb720 r12=000000000000035c r13=00007ffbce0f64cc
r14=0000000000000000 r15=0000000000000013
iopl=0 nv up ei pl zr na po nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010246
EAAntiCheat_GameServiceLauncher:
00007ffb`cf400000 4d5a pop r10
Resetting default scope

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00007ffbcf400000 (EAAntiCheat_GameServiceLauncher)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000008
Parameter[1]: 00007ffbcf400000
Attempt to execute non-executable address 00007ffbcf400000

PROCESS_NAME: EAAntiCheat.GameServiceLauncher.exe

EXECUTE_ADDRESS: 7ffbcf400000

FAILED_INSTRUCTION_ADDRESS:
EAAntiCheat_GameServiceLauncher+0
00007ffb`cf400000 4d5a pop r10

ERROR_CODE: (NTSTATUS) 0xc0000005 - 0x%p 0x%p %s

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 0000000000000008

EXCEPTION_PARAMETER2: 00007ffbcf400000

STACK_TEXT:
0000001b`cb5fb738 00007ffb`cf4f9038 : 00000000`c0000428 00000000`00000013 f6e87b82`84b8d9db 00000177`c7f67ca8 : EAAntiCheat_GameServiceLauncher
0000001b`cb5fb740 00007ffb`cf7bf68e : 00000000`c0000428 00000177`c7f67ca8 00000000`00000000 00000000`00000000 : EAAntiCheat_GameServiceLauncher+0xf9038
0000001b`cb5fb790 00007ffb`cf775431 : 00008b82`1f02ffcd 00000000`000c3584 00000177`c61c38e0 00000000`00000080 : EAAntiCheat_GameServiceLauncher+0x3bf68e
0000001b`cb5fbaf0 00007ffb`cf7ae958 : 504d4452`4b434150 00007ffb`12010013 00007ffb`b2dc3c60 00007ffb`e808be5e : EAAntiCheat_GameServiceLauncher+0x375431
0000001b`cb5feb80 00007ffb`cf0c9a1d : 00000177`c61cb820 00007ffb`cf0c9993 00000000`00000000 00007ffb`cf0d47b1 : EAAntiCheat_GameServiceLauncher+0x3ae958
0000001b`cb5fed40 00007ffb`cf0c9aff : 00007ff6`a7263e70 00007ff6`a6770000 00000177`00000001 00000177`c61c38e0 : ntdll!LdrpCallInitRoutine+0x61
0000001b`cb5fedb0 00007ffb`cf183d4d : 00000000`00000001 00000000`00000010 00007ff6`a7263e70 00007ffb`b2dc3c60 : ntdll!LdrpCallTlsInitializers+0x87
0000001b`cb5fee30 00007ffb`cf124dbb : 00000000`00000001 00000000`00000000 00000000`00000000 00000000`00000001 : ntdll!LdrpInitializeProcess+0x206d
0000001b`cb5ff250 00007ffb`cf124c43 : 00000000`00000000 00007ffb`cf0b0000 00000000`00000000 0000001b`cb3be000 : ntdll!LdrpInitialize+0x15f
0000001b`cb5ff2f0 00007ffb`cf124bee : 0000001b`cb5ff370 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!LdrpInitialize+0x3b
0000001b`cb5ff320 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!LdrInitializeThunk+0xe


STACK_COMMAND: ~0s; .ecxr ; kb

SYMBOL_NAME: eaanticheat_gameservicelauncher+f9038

MODULE_NAME: EAAntiCheat_GameServiceLauncher

IMAGE_NAME: EAAntiCheat.GameServiceLauncher.dll

FAILURE_BUCKET_ID: SOFTWARE_NX_FAULT_CODE_c0000005_EAAntiCheat.GameServiceLauncher.dll!Unknown

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {9765cd84-ca57-0a2b-658d-2a83892f7ced}

Followup: MachineOwner
---------

0:000> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************

WARNING: Thread 9cc context retrieval failure during dump writing, Win32 error 0n998
WARNING: Thread 4cdc context retrieval failure during dump writing, Win32 error 0n998
WARNING: Thread 4c98 context retrieval failure during dump writing, Win32 error 0n998
WARNING: Teb 4 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
The XState feature offset is invalid (featureOffset should be in the returned context range) for featureId:11
WARNING: Thread 9cc context retrieval failure during dump writing, Win32 error 0n998
WARNING: Teb 1 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Teb 1 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Teb 1 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Teb 1 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Teb 1 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Teb 1 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Teb 1 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Teb 1 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Thread 4cdc context retrieval failure during dump writing, Win32 error 0n998
WARNING: Teb 3 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Teb 3 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Teb 3 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Teb 3 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Teb 3 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Teb 3 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Teb 3 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Teb 3 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Thread 4c98 context retrieval failure during dump writing, Win32 error 0n998
WARNING: Teb 4 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Teb 4 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Teb 4 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Teb 4 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Teb 4 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Teb 4 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Teb 4 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Teb 4 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Teb 4 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
The XState feature offset is invalid (featureOffset should be in the returned context range) for featureId:11

KEY_VALUES_STRING: 1

Key : AV.Fault
Value: Execute

Key : Analysis.CPU.mSec
Value: 733

Key : Analysis.DebugAnalysisManager
Value: Create

Key : Analysis.Elapsed.mSec
Value: 738

Key : Analysis.Init.CPU.mSec
Value: 3093

Key : Analysis.Init.Elapsed.mSec
Value: 99935

Key : Analysis.Memory.CommitPeak.Mb
Value: 122

Key : Timeline.OS.Boot.DeltaSec
Value: 24255

Key : Timeline.Process.Start.DeltaSec
Value: 2

Key : WER.OS.Branch
Value: vb_release

Key : WER.OS.Timestamp
Value: 2019-12-06T14:06:00Z

Key : WER.OS.Version
Value: 10.0.19041.1

Key : WER.Process.Version
Value: 0.0.39063.0


FILE_IN_CAB: PACKER_24254671_14656.dmp

NTGLOBALFLAG: 0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

CONTEXT: (.ecxr)
rax=0000000000000070 rbx=a27aeb962b63614a rcx=a27aeb962b63614a
rdx=00000000e0670103 rsi=ffffffffc0000428 rdi=00000000000001f4
rip=00007ffbcf400000 rsp=0000001bcb5fb738 rbp=00007ffbce060000
r8=a27aeb962b63614a r9=00000000000001f4 r10=ffffffffc0000428
r11=0000001bcb5fb720 r12=000000000000035c r13=00007ffbce0f64cc
r14=0000000000000000 r15=0000000000000013
iopl=0 nv up ei pl zr na po nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010246
EAAntiCheat_GameServiceLauncher:
00007ffb`cf400000 4d5a pop r10
Resetting default scope

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00007ffbcf400000 (EAAntiCheat_GameServiceLauncher)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000008
Parameter[1]: 00007ffbcf400000
Attempt to execute non-executable address 00007ffbcf400000

PROCESS_NAME: EAAntiCheat.GameServiceLauncher.exe

EXECUTE_ADDRESS: 7ffbcf400000

FAILED_INSTRUCTION_ADDRESS:
EAAntiCheat_GameServiceLauncher+0
00007ffb`cf400000 4d5a pop r10

ERROR_CODE: (NTSTATUS) 0xc0000005 - 0x%p 0x%p %s

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 0000000000000008

EXCEPTION_PARAMETER2: 00007ffbcf400000

STACK_TEXT:
0000001b`cb5fb738 00007ffb`cf4f9038 : 00000000`c0000428 00000000`00000013 f6e87b82`84b8d9db 00000177`c7f67ca8 : EAAntiCheat_GameServiceLauncher
0000001b`cb5fb740 00007ffb`cf7bf68e : 00000000`c0000428 00000177`c7f67ca8 00000000`00000000 00000000`00000000 : EAAntiCheat_GameServiceLauncher+0xf9038
0000001b`cb5fb790 00007ffb`cf775431 : 00008b82`1f02ffcd 00000000`000c3584 00000177`c61c38e0 00000000`00000080 : EAAntiCheat_GameServiceLauncher+0x3bf68e
0000001b`cb5fbaf0 00007ffb`cf7ae958 : 504d4452`4b434150 00007ffb`12010013 00007ffb`b2dc3c60 00007ffb`e808be5e : EAAntiCheat_GameServiceLauncher+0x375431
0000001b`cb5feb80 00007ffb`cf0c9a1d : 00000177`c61cb820 00007ffb`cf0c9993 00000000`00000000 00007ffb`cf0d47b1 : EAAntiCheat_GameServiceLauncher+0x3ae958
0000001b`cb5fed40 00007ffb`cf0c9aff : 00007ff6`a7263e70 00007ff6`a6770000 00000177`00000001 00000177`c61c38e0 : ntdll!LdrpCallInitRoutine+0x61
0000001b`cb5fedb0 00007ffb`cf183d4d : 00000000`00000001 00000000`00000010 00007ff6`a7263e70 00007ffb`b2dc3c60 : ntdll!LdrpCallTlsInitializers+0x87
0000001b`cb5fee30 00007ffb`cf124dbb : 00000000`00000001 00000000`00000000 00000000`00000000 00000000`00000001 : ntdll!LdrpInitializeProcess+0x206d
0000001b`cb5ff250 00007ffb`cf124c43 : 00000000`00000000 00007ffb`cf0b0000 00000000`00000000 0000001b`cb3be000 : ntdll!LdrpInitialize+0x15f
0000001b`cb5ff2f0 00007ffb`cf124bee : 0000001b`cb5ff370 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!LdrpInitialize+0x3b
0000001b`cb5ff320 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!LdrInitializeThunk+0xe


STACK_COMMAND: ~0s; .ecxr ; kb

SYMBOL_NAME: eaanticheat_gameservicelauncher+f9038

MODULE_NAME: EAAntiCheat_GameServiceLauncher

IMAGE_NAME: EAAntiCheat.GameServiceLauncher.dll

FAILURE_BUCKET_ID: SOFTWARE_NX_FAULT_CODE_c0000005_EAAntiCheat.GameServiceLauncher.dll!Unknown

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {9765cd84-ca57-0a2b-658d-2a83892f7ced}

Followup: MachineOwner
---------

the application has encountered an unexpected error

you can choose to create a memory dump, wich will aid our support team in diagnosing your issue.

to contact out customer support, go to "help.ea.com"  and attach crash dump file to your ticker

Dumping started...
Dumping finished. File:

C:\ProgramData\eaanticheat\Crashdumps\PACKER_24254671_14656.dmp

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