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Chris22111983's avatar
Chris22111983
6 years ago

Game disconnected. Connection to ea online timed out. Your network bandwidth...

Game disconnected. Connection to ea online timed out. Your network bandwidth and/or network latency may not meet the requirements for this game Battlefield 5 and then black screen.

I bought the game 2 days ago and it worked fine(connecting to servers and so on) and now i can't connect to any server.I didn't change a thing on my pc, or my router or the internet provider,it's all the same and now i can't play the game anymore because it won't connect.Today i managed to connect one single time to Into the Jungle thing but just once.I've tried everything on the ea site - clearing cache and renewing dns and so on,looked for open ports (from the battlefield 5 list) and found many open.What is happening??? It is frustating and i am  sorry i bought the game because it is useless.Almost forgot i'm on a really fast network 1000 Mbps and i usually download with an average of 98 MB/s,so it's not the network.I'm aspecting an answer( a fix for the problem) otherwise i want my money back because the game isn't playable !!!

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  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @FuUrselflI 

    I'd recommend running at least 2 tests. That 5th hop has a really high worst ping. That's not good. You also have a little packet loss and even 1% can cause problems. What about QoS? Do you have that enabled?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @Chris22111983 

    If you can connect through a hotspot on your phone, that points to the issue being with your ISP. Do you also have more people on your home network since the social distancing began?

  • Chris22111983's avatar
    Chris22111983
    6 years ago
    @EA_Aljo Nope.Same internet users(me and my wife).What is interesting and also leads me to question the ea server is the fact that Battlefield 5 is the only game with this problem.I have installed Battlefield Bad Company 2,Call of Duty Modern Warfare(first one),Call of Duty Warzone,Heroes and Generals WW2,CSGO, and all of them work fine (on line multiplayer of course).
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @Chris22111983 

    That's really strange that only Battlefield V is experiencing this. For contacting your ISP, I would tell them what you told me. You can't connect to any servers through your home connection, but you can connect using a wireless hotspot.

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