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Dude, I know you are just trying to help but copying and pasting the same "solution" for every different problem people have is not really helping in the long run. That's just doing the same thing the useless EA support is doing. lol
I dont know how much you know about computers but you should check the event viewer to see if there are any error message there at the time the game crash. Preferably if you see any error message mentioning bfv.exe and kernelbase.dll. Its a known problem that many previously experienced when using DXR that the kernelbase.dll crashed. If thats the case there should be lots of posts covering this issue also with possible solutions.
I would also disable gforce experience if you have conflicting settings going on. Its better to just set the setting in game instead of having nvidia telling you what to use. They dont have your exact setup (inclduing installed softwares) and are only going by statistics and internal testing. Also updating the driver every time a new one comes out is not always a good idea. If the game runs great on one driver its no reason to change this by installing a new driver unless it specifically either fixes something for the game or for your overall experience. Never change a winning team basically.
I tried following the DXDIAG instructions in the following link https://answers.ea.com/t5/Technical-Issues/How-To-Write-amp-Get-Responses-for-Your-Technical-Issue/m-p/7160970#M360.
I was able to bring up a graph of the GPU and CPU. So far as I can tell, the graph seems normal (See attaches images).
I dont think that this is a processing issue. I recon its more like a software / setting issue....
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