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misfitsjay's avatar
7 years ago
Solved

Game keeps crashing ps4

Hi guys, I don't know if anyone else is having this problem, I bought a digital copy online and after every online multiplayer game the game will crash and try reloading the same map? I renewed all licenses and even deleted and reinstalled the game, sought help from EA but they're useless. Please help.

  • @misfitsjay  Please try the following below

    1. Power off the console completely.
    2. To boot into safe mode, press and hold down the power button on the front of the console until it beeps twice.
    3. Use a USB cable to connect your Dual Shock controller and press the PS button to pair it with the console.
    4. Option number 5 is the rebuild database (options 6 and 7 are discussed below).
    5. Just like a defrag it can take a while depending on how much stuff is on your console to be prepared to do something else for a few hours.
    6. Rebuilding the database does not affect installed games or applications. It just makes the system a lot cleaner.

    If that doesn’t work, initialize the PS4 system after back-up of the save data and please also submit any crash reports after re-booting your console when the error occurs.” You can do this by going to Settings -> Initialize -> Initialize PS4 (or by booting through safe mode). This is sort of a last resort, since doing this do the PS4 acts as a factory reset, although it should fix any problems unless there’s something wrong with the actual console hardware.

    Best regards!

    Manny
    --------------- Please make sure to Accept Solutions and give XP if I provided you with assistance.

1 Reply

  • @misfitsjay  Please try the following below

    1. Power off the console completely.
    2. To boot into safe mode, press and hold down the power button on the front of the console until it beeps twice.
    3. Use a USB cable to connect your Dual Shock controller and press the PS button to pair it with the console.
    4. Option number 5 is the rebuild database (options 6 and 7 are discussed below).
    5. Just like a defrag it can take a while depending on how much stuff is on your console to be prepared to do something else for a few hours.
    6. Rebuilding the database does not affect installed games or applications. It just makes the system a lot cleaner.

    If that doesn’t work, initialize the PS4 system after back-up of the save data and please also submit any crash reports after re-booting your console when the error occurs.” You can do this by going to Settings -> Initialize -> Initialize PS4 (or by booting through safe mode). This is sort of a last resort, since doing this do the PS4 acts as a factory reset, although it should fix any problems unless there’s something wrong with the actual console hardware.

    Best regards!

    Manny
    --------------- Please make sure to Accept Solutions and give XP if I provided you with assistance.

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