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2H22's avatar
2H22
Seasoned Novice
2 years ago

Help - unable to access multiplayer

When I try to access multiplayer, I get a message that says “this EA account is restricted from accessing any online features.” This is frustrating, since I have no bans, and this happened out of the...
2H22's avatar
2H22
Seasoned Novice
2 years ago
Unfortunately I didn't find a solution, it seems that I will not be able to play with my account and I will have to create another account to play online
ElliotLH's avatar
ElliotLH
Hero+
2 years ago
@2H22 Have you spoken with a game advisor at EA Help yet, as suggested?
  • 2H22's avatar
    2H22
    Seasoned Novice
    2 years ago
    @ElliotLH Yes, I contacted more than one person, but to no avail, none of them could know the solution and all of them say they will communicate with me by mail, but so far three days have passed and I have not received a message by mail, I have been unable to them!
    • ElliotLH's avatar
      ElliotLH
      Hero+
      2 years ago
      @2H22 It sounds like they've created a case at least, so they should update you. Might be worth giving it another day or two.

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