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Benj2234's avatar
Benj2234
6 years ago

Help FPS issue

Hi, I need help !

I have a Dell G3 3590 Intel core i7 9750H with 16 Go RAM and a GTX 1660 Ti 6Gb. First time when i played everything is ok Battlefield run at 65 fps average with out any change in settings so i never touch it. But one day it start to got less fps for no reason, I'm stuck under 30 fps and it's not possible to play with that. So i change settings and even if i choose all the low level and disable all settings taking lot of power, the game still under 30 fps and the icon of fps is everytime show by the game in red.

After this, I don't play for 1 month and when i restart i delete all on my computer (Origin and BF5). I re-dowload it, i play and everything is good no loose of fps or something else. But after 2 days it restart the same isue, even if i choose low settings and disable everythings in background nothings work..... So I delte origin and BF5 and I retry to see what apened. The firest 15 min after the installation everythings is good and after it start to do the same issue again and again.

I don't know with and nothing I can do to fix this work.

Pleaseee can you help me ??

Ps: Of course my computer is plug at the power when i play and the power batterie is in "Optimales performances"

Ps 2 : The issue is so weird because nothing had changed between when it work and when it doesn't work

Sorry for bad english !

8 Replies

  • Benj2234's avatar
    Benj2234
    6 years ago

    I make all of what is write in the topic you send me. And like everytime it's seems okay for the 1-2 minutes of game and after this it come under 30 fps and is impossible to play. I have shows the fps after i see the issue is already here and i have between 15-40 fps with all of low settings and setting on nvidia card change !!! 

    I don't understand because the benchmark of dell g3 show it can run in ultra between 40-60 fps and me at low settings i can't play !!! I bought this computer for only instal one game bf5 and i can't play it...

    Do you have some other solutions ? 

    I don't know why it hapenned because it have already works at 60 fps in optimum realistic settings..

  • Marshennn's avatar
    Marshennn
    6 years ago

    There could potentially be an overheating issue with your laptop. Try downloading a monitoring software like MSI Afterburner and check your GPU/CPU temperature while playing. 

  • Benj2234's avatar
    Benj2234
    6 years ago

    So I install your MSI software and i check temperature : max 78 °C and average 65 °C 

    I play and when it start to go undre 30 fps i don't see any change of temperature so for me this is not the issue

    I have already the problem nothing is resolve it

    i don't know what i have to do ...

  • Marshennn's avatar
    Marshennn
    6 years ago
    @Benj2234 I'm guessing the GPU temperature is max 78C, yes? Could you also note down the CPU temperature? Also, does this only happen with Battlefield V or other games as well?
    I understand you've tried out the solutions mentioned above but did you see the suggestion where you need to perform a registry scan via. CCleaner? Apparently this has helped quite a few others who had a similar issue as yours. What you could also try is deleting the Battlefield V folder inside 'Documents' (This PC > Documents > Battlefield V). This will reset all your in-game settings, so just take a backup before you delete it.
  • Benj2234's avatar
    Benj2234
    6 years ago

    So, I make the registry issue on CCleaner and also dell bfv folder so all is rset and the issue still here... I only have BF5 on this pc 

    I test temperature, Max GPU 78C and max CPU 100C, and what i can see is that like everytime the game was okay at 60 fps for 5 first minutes and after it come to 25fps for 7-8 min and after go at 60 fps. What i see on the screenshot is that when T CPU hit 100C some security stop cpu and let him refresh at  60C, during this time i have under 25 fps and when th cpu hit 60C the game work at 60 fps, and again and again !

    The think is that 1 week ago i can play 2hours at optimum settings and 60 fps with no issue of that and the day after it start to do that...

    I also go in DELL POWER MANAGER because i see that can help for overhaeting issue on dell g3 but it change nothing CPU also hit 100C.

    I don't have the solution..

  • Marshennn's avatar
    Marshennn
    6 years ago

    That is very likely the source of this problem. 100C is quite high and when your CPU reaches that temperature, it slows itself down in order to reduce the temperature. That's when you see your in-game performance drop to 20-30FPS. 

    You need to find a way to reduce the CPU temperature. Have you tried switching the mode to "Frais". If I understand properly, "Frais" will make sure your temperature is lower by increasing fan speed. Perhaps also try disabling turbo boost and undervolting your CPU. There are many tutorials out there on how to do this. If you're not comfortable messing with your CPU and if your laptop is under warranty, I'd suggest you to contact Dell and ask them to fix the problem.

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