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Try running a traceroute from your laptop.
- Download PingPlotter
https://www.pingplotter.com/download
- Open Battlefield game and connect to a server
- Open Resource Monitor - press windows key then type resource monitor
- Go to Networking tab in resource monitor
- Sort by 'Send B/sec'
- Look for 'Compute.AmazonAWS.com address'
- Press ctrl+c to copy address from resource monitor
- Press ctrl+p to paste address into notepad
- Copy IP address from notepad to PingPlotter
- Run traceroute to Battlefield server IP with PingPlotter
- Right click on top column bar in PingPlotter to enable more log options like packet loss %
Once you have a traceroute with PingPlotter, make a screenshot of it and send a copy to your Internet Service Provider and complain about their high ping route to the Battlefield servers hosted on Amazon AWS.
Oh Thank you for the detailed and fast response. I tried what you suggested (see attachment). Ping to Amazon AWS is 167 ms with 25 hops... seems like a lot of hops to make.
I'll try and complain to my ISP and hope they can fix this!
So many thanks for helping with this problem.
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