High Ping to Local European Servers
Hello,
I live in Belgium and my Ping to german Battlefield servers used to be 33 ms for the last year, which I was very happy with.
My ping to is now 166 ms to german battlefield servers for a...
Forum Discussion
Hey @Eristus ,
I had found a similar thread on Reddit with an interesting reply:
"Your tracert looks exactly the same as mine. It's a bit inconclusive since only 4 hops actually respond, though the amount of hops is suspicious.
Just got off the phone with Scarlet. After doing the usual spiel with rebooting and factory resetting my modem (RIP my settings) the service desk rep discovered there is a known issue with connections to AWS and they're working on solving it.
He claimed the problem should eventually disappear once they figured out what was causing it."
So apparently this wasn't done on purpose.
To my surprise, the issue is fixed for me since yesterday.
I'm back to 24 ping to German servers.
Cheers,
Hi @atsoubi,
I just checked the connection again, and did a pingplot (see below). Now 23 ms ping to german servers and only 13 hops instead of 25! Wow!
Unbelievable that we had this problem for over 2 months. I called scarlet support 4 times and they blamed it on my modem or my router (because scarlet doesn't support routers...). I even had an argument with a guy from support as he said the problem was due to "busy game servers", I said I strongly disagreed as I could connect to the AWS server without any issue from other proximus or telenet modems. He still didn't believe me.
All the support guys followed the same protocol, check the line, do a speedtest (to brussel), reboot the modem, reset the modem, and concluded everything was fine. So frustrating that they couldn't acknowlegde the problem and look for a solution. Instead they kept saying they couldn't do anything as everything was fine.
I was ready to change ISP after my holiday in july. But I'm glad we kept pushing them and someone with a brain finally found a solution within scarlet.
Thanks for the help @atsoubi and @OskooI_007. Hope the solutions is permanent now.
Kind regards,
Eristus
- EA_Leeuw
Community Manager
Hey all,
Just wanted to let you know that I appreciate it a lot that you all took the extra mile and really dived deeper into the root cause of this issue.It's really helpful for the players, and for us as well, and it gives us a good insight into these kinds of issues.
Cheers for being part of the Community. 🙂
- EA_Leeuw
