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Ferdinand_J_Foc's avatar
Ferdinand_J_Foc
7 years ago
Solved

Installation Errors - PC

Hello.

I recently heard that the best way to download the latest update for BFV was to uninstall it and download the whole thing again. Apparently, this turned out to be a massive mistake on my end, because I am now unable to download the game.

I continue to get the following error: 327684:2

This happens when I have downloaded about 16.7GB of the game, which is about the point where the game becomes 'playable'. In fact, when the Origin downloader reaches this point, it attempts to start BFV, which might contribute to this issue.

This issue happened to me before, but I solved it by uninstalling my C++ 2017 Redistributables and installing C++ 2015 Redistributables, which I didn't have at that time. I've tried reinstalling my 2015 Redistributables, but this time, it didn't work. I do believe that this is still some sort of C++ Redistributable or DirectX issue.

Here's what I managed to copy from the install log:

****************************************
Install Date: 09/05/2019
03:32:50 Started logging
****************************************

03:32:50 Install Location: D:\Old E Drive\Old D Drive Stuff\Steam Backups\Program Files (x86)\Origin Games\Battlefield V\
03:32:51 Install Locale: en_US
03:32:51 Initialized installation config.
03:32:51 CommandLine: install -locale en_US -installPath "D:\Old E Drive\Old D Drive Stuff\Steam Backups\Program Files (x86)\Origin Games\Battlefield V\" -autologging -startmenuIcon=0 -desktopIcon=0
03:32:51 EAInstaller version: 5.04.11.00
03:32:51 Original System Version (10.0.17134)
03:32:51 Launching System Version (6.2)
03:32:51 Touchup running under compatibility mode
03:32:51 OS: Microsoft Windows 8
03:32:51 Data reader initialized.
03:32:51 Data reader config: LOCALE = en_US
03:32:51 Data reader config: INSTALL_LOCATION = D:\Old E Drive\Old D Drive Stuff\Steam Backups\Program Files (x86)\Origin Games\Battlefield V\
03:32:51 Data reader config: INSTALL_LOCATION_DOUBLE_BACKSLASH = D:\Old E Drive\Old D Drive Stuff\Steam Backups\Program Files (x86)\Origin Games\Battlefield V
03:32:51 Data reader config: CREATE_DESKTOP_ICON = 0
03:32:51 Data reader config: CREATE_STARTMENU_ICON = 0
03:32:51 Data reader config: 32BIT = 0
03:32:51 Data reader config: 64BIT = 1
03:32:51 Processing EAIN file 'D:\Old E Drive\Old D Drive Stuff\Steam Backups\Program Files (x86)\Origin Games\Battlefield V\__Installer\Touchup.dat'.
03:32:51 Installation registry missing. Game not yet installed.
03:32:51 (Config)Studio: EA Games
03:32:51 (Config)Game Name: Battlefield V
03:32:51 (Config)Display Game Name: Battlefield™ V
03:32:51 (Config)Updating ForceUninstallAllFiles to: 0
03:32:51 (Config)Updating ForceUninstallAllFiles to: 1
03:32:51 EAI data version: 5.04.11.00
03:32:51 The EAI build_guid is 0a5cc7b977334d4495ff6ccbde49e5e2
03:32:51 Start redistributables install phase
03:32:53 Started VC++ Runtime 14.0.23026.0 Install Phase
03:32:53 Installing x86 VC runtime: 14.0.23026.0
03:32:53 Launching process:
Command: "D:\Old E Drive\Old D Drive Stuff\Steam Backups\Program Files (x86)\Origin Games\Battlefield V\__Installer\vc\vc2015\redist\vc_redist.x86.exe" /install /quiet /norestart
Working directory: D:\Old E Drive\Old D Drive Stuff\Steam Backups\Program Files (x86)\Origin Games\Battlefield V\__Installer\vc\vc2015\redist\
03:32:54 Process exited with exit code 0.
03:32:54 Successfully installed x86 VC runtime.
03:32:54 Installing x64 VC runtime: 14.0.23026.0
03:32:54 Launching process:
Command: "D:\Old E Drive\Old D Drive Stuff\Steam Backups\Program Files (x86)\Origin Games\Battlefield V\__Installer\vc\vc2015\redist\vc_redist.x64.exe" /install /quiet /norestart
Working directory: D:\Old E Drive\Old D Drive Stuff\Steam Backups\Program Files (x86)\Origin Games\Battlefield V\__Installer\vc\vc2015\redist\
03:32:55 Process exited with exit code 0.
03:32:55 Successfully installed x64 VC runtime.
03:32:55 Finished VC++ Runtime 14.0.23026.0 Install Phase
03:32:55 End of redistributables install phase
03:32:55 Setting up uninstall data ...
03:32:55 ERROR: Failed to copy D:\Old E Drive\Old D Drive Stuff\Steam Backups\Program Files (x86)\Origin Games\Battlefield V\__Installer\Cleanup.exe to C:\Program Files\Common Files\EAInstaller\Battlefield V\Cleanup.exe.
03:32:55 Failed to install cleanup program
03:32:56 Installer finished with exit code: 2
03:32:56 Shutting down data reader.

****************************************
03:32:56 Stopping install logging
****************************************

It appears that the cleanup program didn't work. I disabled my antivirus during this, and also gave permissions in my firewall. I've done a disk check as well, which gave an all-clear. I've tried several of the solutions that have been proposed on this forum regarding this error, but nothing has worked so far.

If there is some method to fix the cleanup program, or prevent the downloader from starting the game at the 22% mark, please let me know. If there's some other way to help me with this issue, I would highly appreciate it.

I fear that reinstalling my entire OS might be the only way forward, but I'd rather it not come to that.

Thank You.

EDIT: 

I've attached a recently compiled text file from DXDIAG.

  • Ferdinand_J_Foc's avatar
    Ferdinand_J_Foc
    7 years ago

    FINAL UPDATE:

    The game has finally managed to install itself. On my final attempt, I tried a series of fixes, so if you want one that will definitely work, I'm afraid that I can't give you what you desire. Try all of them at once if you can.

    Here's what I did:

    • Disabled my antivirus entirely
    • Disabled my firewall
    • Disabled User Account Control
    • Reinstalled Origin - use the hard uninstall first, as Ragnarok suggested in this thread
    • Deleted all temporary files in my C drive
    • Shut down most of your programs (such as my mouse software)
    • Rename your install log text file - don't know if this did anything, but who knows XD
    • Ensure that the EA folder in your Common Files folder (in your Program Files folder) is no longer hidden

    The last step was done after coming across this thread:

    https://answers.ea.com/t5/Technical-Issues/Error-327684-2/td-p/6937746

    So, this sordid affair has come to a conclusion. I have to say that the Origin client is more trouble than it's worth at the moment, especially if I can expect such a nightmare again should I choose to uninstall BFV, which I won't do unless the Pacific content is underwhelming.

    I do appreciate all of the suggestions that I received in this thread, and it could very well be possible that each solution alleviated my issues partly. I just wish that I could say that there was one 'ultimate' solution to this, but alas, life is more complicated than that.

    Thank you, and farewell.

    Ferdinand_J_Foch

13 Replies

  • Ferdinand_J_Foc's avatar
    Ferdinand_J_Foc
    7 years ago

    I've done that, and it hasn't worked either. Not only have I cleared my Origin cache, but I also reinstalled the client itself, which didn't solve the issue.

    I recently downloaded Apex Legends, just to see if this was a problem that is plaguing new EA games. The game managed to install successfully, and didn't have any DirectX or C++ Redistributable errors. Since that game managed these issues without a problem, I'll try downloading BFV tonight one more time.

  • Carbonic's avatar
    Carbonic
    Hero+
    7 years ago

    It seems to me like it's having problems copying over a file from the D drive to the c:\program files location so I'm guessing it's a permission issue with Windows. Perhaps how you managed to install Origin to a weird Steam backup folder has something to do with it.

    The first thing I would try is to exit Origin, then starting it up as administrator like so:

    you mighjt still want to disable your anti virus in case that blocks too.

  • Ferdinand_J_Foc's avatar
    Ferdinand_J_Foc
    7 years ago

    I'll look into this hard uninstall. I performed my uninstall using the uninstaller in the Origin directory.

    The game location is rather unusual, but this hasn't caused issues before. I also managed to download Apex Legends without any issues.

    I'll try again tonight, especially after tinkering around with my antivirus a bit more. It seems certain that something on my PC is preventing the cleanup procedure to work properly ... I wish there was some way to 'skip' this C++ Redistributable check, but I can't do anything about that, it seems.

  • Ferdinand_J_Foc's avatar
    Ferdinand_J_Foc
    7 years ago

    Quick question.

    What if I download BFV on a different PC, and then transfer the files to my main PC? I know there's a feature where one can 'locate' existing games, so would this work? Would there need to be any DirectX or C++ Redist installations done if I download the whole game and transfer it?

    I'd be willing to give this a go if tonight's download attempt fails again.

  • Ferdinand_J_Foc's avatar
    Ferdinand_J_Foc
    7 years ago

    My other PC successfully downloaded BFV. I'm going to transfer the files to my main PC now and have Origin locate the new files. I really hope this works.

  • Ferdinand_J_Foc's avatar
    Ferdinand_J_Foc
    7 years ago

    I transferred the files and had Origin verify the files. It game me the same error as before. I'm going to try doing a hard uninstall of Origin, but I must say, this is getting a bit out of hand now. It should not be this hard to download and install a AAA game in 2019.

  • Ferdinand_J_Foc's avatar
    Ferdinand_J_Foc
    7 years ago

    I have tried every method here, to no effect. Even doing the hard unistall didn't alleviate my issues. Even choosing a 'default' install location gave me the same result.

    I submitted an error report through Origin. It's ID was 1053d43eb0032f9c. I didn't get any feedback when I sent an Origin error report a few months ago, so is there any way of ensuring a follow-up on this report? 

    I'd highly appreciate it if someone can find a solution on the basis of that report, because I'm at my wit's end now, to the point that I just want this to be over with. I genuinely have no idea what to do next, because I have tried literally every solution mentioned about this error, barring a full OS reinstall, which I want to avoid at all costs. I might be buying a new PC at the end of the year, so there's that, but I'd rather be playing BFV when the Pacific content drops.

    Other Battlefield games have been installed with no errrors. Other EA games have been installed with no errors. What on Earth is going on with BFV? Is there any way the 'cleanup' procedure or the DirectX/C++ Redist installation process can be avoided, since that seems to be the cause of this mess?

  • Ferdinand_J_Foc's avatar
    Ferdinand_J_Foc
    7 years ago

    FINAL UPDATE:

    The game has finally managed to install itself. On my final attempt, I tried a series of fixes, so if you want one that will definitely work, I'm afraid that I can't give you what you desire. Try all of them at once if you can.

    Here's what I did:

    • Disabled my antivirus entirely
    • Disabled my firewall
    • Disabled User Account Control
    • Reinstalled Origin - use the hard uninstall first, as Ragnarok suggested in this thread
    • Deleted all temporary files in my C drive
    • Shut down most of your programs (such as my mouse software)
    • Rename your install log text file - don't know if this did anything, but who knows XD
    • Ensure that the EA folder in your Common Files folder (in your Program Files folder) is no longer hidden

    The last step was done after coming across this thread:

    https://answers.ea.com/t5/Technical-Issues/Error-327684-2/td-p/6937746

    So, this sordid affair has come to a conclusion. I have to say that the Origin client is more trouble than it's worth at the moment, especially if I can expect such a nightmare again should I choose to uninstall BFV, which I won't do unless the Pacific content is underwhelming.

    I do appreciate all of the suggestions that I received in this thread, and it could very well be possible that each solution alleviated my issues partly. I just wish that I could say that there was one 'ultimate' solution to this, but alas, life is more complicated than that.

    Thank you, and farewell.

    Ferdinand_J_Foch

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