Forum Discussion

MisterSniffels's avatar
MisterSniffels
New Traveler
6 years ago

Kick to desktop after using advanced search.

Hello,

at the moment i get kicked back to desktop after a short freeze whenever i select someting in the advanced Mapserver search.

Did a whoe new installation of the 75GB(!), same problem.

Please tell me this is a known issue and there is a workaround...

10 Replies

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @MisterSniffels 

    Are you able to fix this by right-clicking on the game and selecting "repair" or restarting your PC? Also be sure to check for Windows Updates that are pending to be installed too!

    We haven't seen any reports around this yet but we'll keep an eye out. 👍

  • MisterSniffels's avatar
    MisterSniffels
    New Traveler
    6 years ago

    Hello,

    "repair" does nothing. And of course i restarted my PC several times. My Windows Version is 1903 und my AMD Drivers are up to date.

    Crashes also when I klick on "combined arms". Doesent load the thumbnails of the icons, freezes for a couple of seconds and im on the desktop like in the advanced search.

    Any other ideas?

    Edit

    Cleared the Origin cache, moved it on another HD, still crashes.

  • Egon1960's avatar
    Egon1960
    Seasoned Rookie
    6 years ago

    I can launch the game fine and can enter the main menu and use it propperly. But when I press the Play button I can play Firestorm somewhat issue free, but when I want to play the normal Multiplayer mode the game freezes and then Crashes/Shuts down to desctop. There is no error message and it just reopens Origin again.

    Made a Video showing egsactlyw hat happens when the game crashes.

  • MisterSniffels's avatar
    MisterSniffels
    New Traveler
    6 years ago

    Ok, i get really annoyed now.

    Spent the whole day installing EVERYTHING new, incl. windows. After all was completed he asked me if I want to use the cloud Data or the lokal. When I click on lokal he said there is none, so i take the cloud settings and now....the game didnt even start and throws me direktly back to Origin. Bad Joke? Is there a way to delete the cloud data or something?

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @MisterSniffels 

    Do you have Origin and BFV both installed on the same drive? I responded to a reply of yours in another post to update your GPU driver (it was from 2018), so be sure to do that while you're at it.

    Under your Origin client's Application Settings double-check the Saves tab to see where your saves are going. Cloud saves can be disabled there.

  • Egon1960's avatar
    Egon1960
    Seasoned Rookie
    6 years ago

    The update to Origin did not help. same problem yet. Oh no help getting from GO 🙂 very sad. pay lots of money for PC upgrade to buy games that cannot be played. bad advertising.

    egon1960

    https://www.youtube.com/watch?v=nVLw-VtUI_c

    This is my PC spec:

    Corsair Carbide 275R Midi Tower Black
    Fans: 1x 120mm front, 1x120mm rear,
    ATX, 2x USB 3.0, Tempered glass,

    SSD:
    Corsair Force Series MP510 480GB M.2 SSD
    PCIe Gen3 x4, M.2 NVMe,
    up to 3480 / 2000MB / s read / write, 800TBW

    Graphics
    PCI Express 3.0 x16
    AMD Radeon RX 580
    Core clock 1380 MHz
    Max. resolution 7680 x 4320

    PSU
    Corsair TX750M, 750W PSU
    ATX 12V v2-4, 80 PLUS Gold,
    Semi Modular, 6 + 2-pin PCIe

    processor:
    AMD Ryzen 5 2600X Processor


    AMD Ryzen 5 2600X Processor
    Socket-AM4, 6-Core, 12-Thread, 4.25GHz,
    19MB cache, 95W, including cooler,

    HyperX Fury DDR4 2666MHz 16GB
    2x8GB 2666MHz (PC4-21300) DDR4 CL16

    ASUS ROG Strix B450-F GAMING, Socket-AM4
    Motherboard, ATX, B450, DDR4,
    2x PCIe-x16, 2x M.2, USB 3.1,
    SupremeFX, Aura Sync

  • Egon1960's avatar
    Egon1960
    Seasoned Rookie
    6 years ago

    The update to Origin did not help. same problem yet. Oh no help getting from GO Standard smile very sad. pay lots of money for PC upgrade to buy games that cannot be played. bad advertising.

    egon1960

    https://answers.ea.com/t5/Technical-Issues/Battlefild-5-Crashes-In-Menus-With-no-Error-Message/m-p/8285244/highlight/false#M20032

    https://www.youtube.com/watch?v=nVLw-VtUI_c

    This is my PC spec:

    Corsair Carbide 275R Midi Tower Black
    Fans: 1x 120mm front, 1x120mm rear,
    ATX, 2x USB 3.0, Tempered glass,

    SSD:
    Corsair Force Series MP510 480GB M.2 SSD
    PCIe Gen3 x4, M.2 NVMe,
    up to 3480 / 2000MB / s read / write, 800TBW

    Graphics
    PCI Express 3.0 x16
    AMD Radeon RX 580
    Core clock 1380 MHz
    Max. resolution 7680 x 4320

    PSU
    Corsair TX750M, 750W PSU
    ATX 12V v2-4, 80 PLUS Gold,
    Semi Modular, 6 + 2-pin PCIe

    processor:
    AMD Ryzen 5 2600X Processor


    AMD Ryzen 5 2600X Processor
    Socket-AM4, 6-Core, 12-Thread, 4.25GHz,
    19MB cache, 95W, including cooler,

    HyperX Fury DDR4 2666MHz 16GB
    2x8GB 2666MHz (PC4-21300) DDR4 CL16

    ASUS ROG Strix B450-F GAMING, Socket-AM4
    Motherboard, ATX, B450, DDR4,
    2x PCIe-x16, 2x M.2, USB 3.1,
    SupremeFX, Aura Sync

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @Egon1960 

    Would you mind attaching a DxDiag so we can look at your specs? It's strange how your game crashes right when you try to connect to Multiplayer. 

    Do you have Killer Control Center? I'm leaning towards this being anti-virus, permission, or network configurations we need to adjust.

  • Egon1960's avatar
    Egon1960
    Seasoned Rookie
    6 years ago

    Hello.

    Have run dxdiag now. You can see if there is something wrong that would have been nice. thank you 🙂

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