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OVER_THE_TING's avatar
4 years ago
Solved

Not able to join multiplayer game

Hello, Been having this issue for a week. When I start my game all is normal except no sound. Then when I go to find a multiplayer game and it puts me in a squad the screen goes black as if to load ...
  • mouhlito's avatar
    4 years ago

    Hey @OVER_THE_TING 

    Try this 

    https://help.ea.com/en/help/faq/connection-troubleshooting-basic/

    &

    Clear cache to fix problems with your games

    XBOX Xbox Series X|S and Xbox One

    1. Press and hold the Power button on the front of the console until it turns off.
    2. Unplug the power cable..
    3. Press the Power button on the front of your console three or four times. This drains any remaining power from the battery. 
    4. Plug the power cable back into the Xbox.

    Once you turn your Xbox back on, the cache will be cleared and you’ll be good to go.

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