DICE TeamHey everyone,
Can you take a look ion this article: https://www.ea.com/en-gb/games/battlefield/battlefield-5/news/the-weekly-airlifts-in-battlefield-5-deluxe-edition
And compeer if you are missing anything and if you are reach out to EA support for missing items issues it's not something we can help with on AHQ and something you need to reach out to our game advisors on EA support.
How to get in contact with EA support: https://help.ea.com/en/contact-us/
/Atic
I'd recommend talking to another agent.
I'm sure it wasn't their intention to give you the runaround - their job is to deal with the customer as quickly and efficiently as possible; i'm sure they looked up the same general Airlift article most people do and saw these items are both timed (weekly) and staggered (not everyone gets them at the same time).
It's my understanding that agents now have the power to issue certain items into your account manually so if you know for a fact you've waited 20 weeks since deluxe purchase, ask them to look into it again
So, how does this work again?!
I got the Deluxe Edition, which says 20 Weekly Airlift Items... So if I didn't get all the items (I'm missing a few Red Devil weapon skins which I really don't care about , but I'm missing the Blockade Runner Headgear and Torso ) is this cause for concern ? I mean are you SUPPOSED to get EVERYTHING if you bought the deluxe edition? Again , I don't have a complete set of anything , wether weapon skins or Blockade Runner.
I'm also wondering because I didn't get to choose the Paratrooper Outfits and according to the official EA post, it was done via Tokens, called Veterans Rewards .
So do you think this is cause for going to EA? I'm very hesitant on opening a case with them because I've had nothing but bad experiences with them.
@TTZ_Dipsy wrote:I'd recommend talking to another agent.
I'm sure it wasn't their intention to give you the runaround - their job is to deal with the customer as quickly and efficiently as possible; i'm sure they looked up the same general Airlift article most people do and saw these items are both timed (weekly) and staggered (not everyone gets them at the same time).
It's my understanding that agents now have the power to issue certain items into your account manually so if you know for a fact you've waited 20 weeks since deluxe purchase, ask them to look into it again
