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EA_Atic's avatar
EA_Atic
Icon for DICE Team rankDICE Team
7 years ago

PC - Crashing issue - Information request.

Hey soldier,  We are currently in process of gathering information about crashing issues with Battlefield V for PC so we can determine the root cause of the issue. If you are experiencing any cras...
TheDeadY2J's avatar
TheDeadY2J
Seasoned Novice
7 years ago
  • What did you do just before the crash happen? Playing the new Firestorm mode, in other modes it does not happen
  • Does it happen in all game modes? I have not tried, but it only happened to me with Firestorm
  • Does it always happen at the same action/place? Yes, at the beginning of the Firestorm game, before arriving at the plane, almost always.

Also this is the event on windows with the problem:

bfv.exe
1.0.70.49765
5c8eb655
KERNELBASE.dll
10.0.17763.348
d620e319
887a0005
0000000000039149
2660
01d4e4216f0fd991
D:\Origin Games\Battlefield V\bfv.exe
C:\WINDOWS\System32\KERNELBASE.dll
5636a8ce-0da6-4bfc-9631-adf03052e13c

_S7ORM-BRINGR's avatar
_S7ORM-BRINGR
7 years ago
@TheDeadY2J wrote:
  • What did you do just before the crash happen? Playing the new Firestorm mode, in other modes it does not happen
  • Does it happen in all game modes? I have not tried, but it only happened to me with Firestorm
  • Does it always happen at the same action/place? Yes, at the beginning of the Firestorm game, before arriving at the plane, almost always.

Also this is the event on windows with the problem:

bfv.exe
1.0.70.49765
5c8eb655
KERNELBASE.dll
10.0.17763.348
d620e319
887a0005
0000000000039149
2660
01d4e4216f0fd991
D:\Origin Games\Battlefield V\bfv.exe
C:\WINDOWS\System32\KERNELBASE.dll
5636a8ce-0da6-4bfc-9631-adf03052e13c


Do you have any GPU overclock?

  • minklafgk's avatar
    minklafgk
    Rising Hotshot
    7 years ago
    I spent the entire day yesterday reinstalling Windows and redownloading all 60GB of Battlefield because I didn't want to backup and recover a copy that was possibly corrupt somehow. I wanted to do a completely fresh reinstall.

    Aaaaaaand it didn't fix a single thing. Not only did it not fix it, now it's even worse. Before I wiped my entire drive, I could play for 15-30 minutes before crashing. Now I crash while either in Main Menu while trying to find the game or I spawn into the game and then crash a few seconds later. All in all, I went from 15-30 minutes of gameplay to about 3-5 minutes before it crashes to desktop without any messages.

    Then of course I have to look for exception codes and descriptions with third party apps, so I'll repeat this again:
    Exception code: 0x887a0005
    Description: The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

    Fix your s**t EA/DICE. I've done EVERYTHING I could on my end. Wasted an entire week on trying to get your mess of a game to work. Look at this thread, every day new people coming in and reporting the same issue and who knows how many others are affected that can't find this thread. How about an update on the issue? This is completely unacceptable.
    • Pianissimo2's avatar
      Pianissimo2
      7 years ago

      I cant even get past a black screen after launching, I bought the game yesterday and cant play, I dont get any answers and I cant refund now, a waste of time and money, first and last game I buy from EA.

      • Styleomat0604's avatar
        Styleomat0604
        7 years ago

        I think it is great that there are about 13 pages full of error reports and dxdiag files and not even 1 comment from EA or DICE.

        Nice community work guys and not even frustrating, you know how to do a great job

  • TheDeadY2J's avatar
    TheDeadY2J
    Seasoned Novice
    7 years ago

    GPU overclock no, I have an i9 9900k and it just does the work, it has overclok but it does not affect any game before the battlefield. It is now from firestorm that the crash happens

    • VVo1verine's avatar
      VVo1verine
      7 years ago

      I see this in the event viewer

      Nom de l’application défaillante bfv.exe, version : 1.0.70.49765, horodatage : 0x5c8eb655
      Nom du module défaillant : KERNELBASE.dll, version : 10.0.17763.348, horodatage : 0xd620e319
      Code d’exception : 0x887a0005
      Décalage d’erreur : 0x0000000000039149
      ID du processus défaillant : 0x4c10
      Heure de début de l’application défaillante : 0x01d4e4da215a96f8
      Chemin d’accès de l’application défaillante : D:\Origin Games\Battlefield V\bfv.exe
      Chemin d’accès du module défaillant: C:\Windows\System32\KERNELBASE.dll
      ID de rapport : 923bca4d-71f7-42cf-be18-0ac33fd3ece9
      Nom complet du package défaillant :
      ID de l’application relative au package défaillant :

      and this :

      Détecteur d'erreurs 1333819140617093468, type 4
      Nom d’événement : APPCRASH
      Réponse : Non disponible
      ID de CAB : 0

      Signature du problème :
      P1 : bfv.exe
      P2 : 1.0.70.49765
      P3 : 5c8eb655
      P4 : KERNELBASE.dll
      P5 : 10.0.17763.348
      P6 : d620e319
      P7 : 887a0005
      P8 : 0000000000039149
      P9 :
      P10 :

      Fichiers joints :
      \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER67A8.tmp.mdmp
      \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER694F.tmp.WERInternalMetadata.xml
      \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER696F.tmp.xml
      \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER696D.tmp.csv
      \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER697D.tmp.txt

      Ces fichiers sont peut-être disponibles ici :
      \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_bfv.exe_d4a9c519f5362e41b7b864f1d20d491d3116fd0_5c4620f8_137472e3

      Symbole d’analyse :
      Nouvelle recherche de la solution : 0
      ID de rapport : 923bca4d-71f7-42cf-be18-0ac33fd3ece9
      Statut du rapport : 268435456
      Récipient avec hachage : 395cf044fd0fb2c3c282ad710719415c
      GUID CAB :0

      and again this :

      Détecteur d'erreurs 2236519412010552832, type 5
      Nom d’événement : CLR20r3
      Réponse : Non disponible
      ID de CAB : 0

      Signature du problème :
      P1 : MSIToastServer.exe
      P2 : 1.0.0.9
      P3 : 5962df5f
      P4 : System.Management
      P5 : 4.7.3190.0
      P6 : 5b6947cb
      P7 : 8c
      P8 : 3f
      P9 : System.Windows.Markup.XamlParse
      P10 :

      Fichiers joints :
      \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER930C.tmp.mdmp
      \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER94E1.tmp.WERInternalMetadata.xml
      \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER960B.tmp.xml
      \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9609.tmp.csv
      \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9629.tmp.txt
      \\?\C:\Users\Bo\AppData\Local\Temp\WER96F8.tmp.appcompat.txt
      \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_MSIToastServer.e_c5ed991e77613d1c434c5887ed332bd47865559_c2978bfc_cab_4766987a\memory.hdmp

      Ces fichiers sont peut-être disponibles ici :
      \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_MSIToastServer.e_c5ed991e77613d1c434c5887ed332bd47865559_c2978bfc_3fb4f6b9

      Symbole d’analyse :
      Nouvelle recherche de la solution : 0
      ID de rapport : 330c9622-7215-4076-8b5c-d8e13c1f653f
      Statut du rapport : 268435556
      Récipient avec hachage : 6a8575e15ca71bd4ef09b68e3e278e00
      GUID CAB :0

      • VVo1verine's avatar
        VVo1verine
        7 years ago

        In Firestorm, it crash always at the same moment.

        I play a game. I loose. Then I select play again.

        When the second game load, the picture with the lake a the tiny red house, the ga me crash.

        7 games this evening, each time crash at that precise  moment.

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