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zrobmikanapke's avatar
zrobmikanapke
7 years ago
Solved

Playing the intro over and over again.

Dear All,

I have a problem when I'm starting BF5 on my PC. I'm using Origin Access Premium to play (don't know if this is important but I'm trying to give you all info).
Basically, I have to adjust screen brightness and audio settings and then play the whole intro over and over again. It doesn't bothered me at start but now it's very frustrating. I've tried some solutions found on other forums but none of them seems to work. It's propably a problem with my user name which has letters that aren't used in english vocabulary and the game "can't see" the folder in the 'Documents'. So I tried by deleting Temp file but the game is creating a new one every time I launch the game. Then I tried to change the file's folder by using CMD and that also didn't work. I even changed my user name but that doesn't work either.

I hope there is a solution by now so I can enjoy the game at it's whole 🙂

Thank you and best regards. 

  • zrobmikanapke's avatar
    zrobmikanapke
    7 years ago

    Hello all,

    I've managed to deal with the issue by myself. If anyone with 'strange' symbols or letters (basically the ones that are not in english vocabulary) in your UserName had this problem, you have to delete this letters or change your UserName. Mine was Michał and I changed it to Michal (I'm Polish).The problem is when you're using Windows 10 because you have to create a new Windows account, log in there and then you can edit the folder name. You must edit the registry too. Just search the web for 'changing user name in win 10' on google and you'll be good. 

    So BF5 don't 'see' TEMP file in BF5 folder in Documents because the game can't read non english letters. That's my best explanation, sorry 😛

    In my opinion EA should take care of this problem because it is very frustrating and makes the game not enjoyable.

    Take care

    Michał

10 Replies

  • iluminatethesky's avatar
    iluminatethesky
    Legend
    7 years ago

    Hey @zrobmikanapke,

    Thanks for all the information you provided.

    Instead of just deleting the Settings folder in Documents, have you tried changing the "PROFSAVE_tmp" file name to just "PROFSAVE" and re-launching the game?

    Let us know if this works for you.

    Thanks 🙂 

  • ragnarok013's avatar
    ragnarok013
    Hero+
    7 years ago
    @zrobmikanapke wrote:

    Hi and thanks for the answer. That doesn't work for me either. 

    @zrobmikanapke Try disabling cloud saves for BF5 to see if that is the issue. It's almost like there's a disconnect and it can't see that you completed the intro.

  • zrobmikanapke's avatar
    zrobmikanapke
    7 years ago
    @ragnarok013 I've had Cloud Savings toruned on. I turned it off and there's no change at all, game is just starting as always. So unfortunately this doesn't help either.

    Anyone have different idea? I've literally tried everything I could find on the internet and here. Many thanks
  • savaskos's avatar
    savaskos
    7 years ago

    I actually tried that but whenever you launch the game it generates a PROFSAVE_tmp file and uses that as the game's settings, ignoring the PROFSAVE file that i renamed before. So whenever you relaunch the game it deletes the PROFSAVE_tmp file and replaces it with a new one, reseting all of your settings and replaying the prologue. (the game's progress isn't affected at all just the settings reset) Idk man its so annoying and it keeps happening since i bought the game (4/1)

  • zrobmikanapke's avatar
    zrobmikanapke
    7 years ago
    @savaskos Yup, same here. You'd think it's not a problem but man, after a week or so I get annoyed by this only by thinking about doing the intro again.

    Sad side for this, imo, is that EA won't repair this in the first place because a small % of players are affected by this issue. I really hoped it will get repaired with the latest patch but it didn't and I'm quite dissapointed.

    But I still hope for some help here so keep that answers coming 🙂 Thanks.
  • zrobmikanapke's avatar
    zrobmikanapke
    7 years ago

    Hello all,

    I've managed to deal with the issue by myself. If anyone with 'strange' symbols or letters (basically the ones that are not in english vocabulary) in your UserName had this problem, you have to delete this letters or change your UserName. Mine was Michał and I changed it to Michal (I'm Polish).The problem is when you're using Windows 10 because you have to create a new Windows account, log in there and then you can edit the folder name. You must edit the registry too. Just search the web for 'changing user name in win 10' on google and you'll be good. 

    So BF5 don't 'see' TEMP file in BF5 folder in Documents because the game can't read non english letters. That's my best explanation, sorry 😛

    In my opinion EA should take care of this problem because it is very frustrating and makes the game not enjoyable.

    Take care

    Michał

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