Problem running the game

I bought the game in Steam with all versions of the game, the rest of the parts work excellently, but version v does not work, or I downloaded it, and when I run, it only gives verification, and when it finishes, it does not run the game, neither from Steam nor from EA. Is it possible to communicate to solve this problem, although I tried a set of solutions, including deleting the two platforms, installing them, deleting the game, installing it, and so on?