So they are basically saying, they are relying on "anti cheat" software to out do the hack software?... we all know which one is winning.
When the software fails (yet again), human investigation is the only guarantee, ok so the server admins can do something... oh, there are none.
maybe if we play on a managed, private server with admins... oh, there are none.
So, rely on all the PLAYERS to do the work for you? submit reports that go nowhere? You say you "listen to feedback from the community" ... listen all you want, action is the only response we care about... and we all see you lack of it.