Community ManagerHey @Deygus
I'm seeing that you need to update the drivers. Your Nvidia driver is outdated and needs the latest one that recently came out this month.
It looks like it's recognizing both your Intel and Nvidia card too, so make sure you add your Nvidia card as the preferred way to play your game. It can be done with the GeForce Experience.
UPDATE:
So I just updated to the newest graphics driver, same settings as before and set to use my Nvidia GPU for both global and game as before.
And oh... go figure... The issue still happened yet again.................................................
There is CLEARLY something wrong with the game!
If it was my computer then every game I have ever played would be giving me this issue!
Community ManagerHey @Deygus I'm really sorry those steps didn't work and for all the frustration you're getting out of this. I found a thread where someone else had a mobile GPU, let me know if this thread helps out.
https://answers.ea.com/t5/Technical-Issues/Game-not-launching/m-p/7157909#M148
Okay, thank you, I will take a look at that as soon as I can thank you.
And yeah, honestly it is very frustrating, I just don't understand why it's the only game doing this to me. I have around 50 games installed and yet BFV/BF1 are the only games that have done this on my gaming laptop.
I have the Acer Predator G9.
What I do for now is just tab out of the game and close it manually instead of the exit button in the game menu. That's the only alternative solution I found to work around the problem.
Hey Blueberry,
At first I thought I may have found a cause linked to Google Chrome up until I installed it because BFV was working by itself up until then when I re-installed Chrome and tested out some chrome extensions which didn't really make any sense so I reinstalled windows again to check further and of the issue but, after further attempts the issue continues even after multiple installs and checking the programs one by one that I need installed between gaming and work. I even found an update for my bios but no changes.
I noticed for a while the game would work fine up until I reboot for some reason and that's when everything goes wrong. Once I do that even if I don't change anything then the game still freezes up even with just origin and bfv or bf1 installed and nothing else.
I believe the issue is somewhere within the bf game, the latest version of windows 10, and nvidia mobile cards I guess...
I'm done messing around with this on my computer as it's going to break my computer and I am convinced there is no fix for it.
Community ManagerI know freezing can be extremely discouraging to continue troubleshooting and we really want to help make sure you can get onto the battlefield with us @Deygus
Please contact our Live-Support team as early as possible so we can get you in there.
Click here to contact an advisor
