Re: Cant connect to EA servers BF5
@EA_Illium I own the game outright
Forum Discussion
3 Replies
- @EA_Illium Can you open a case for me or something? I don't know how to reach out to support, "creating a support ticket" always leads to these forums or to a standard help document. (This is the reason I created this topic in the first place)
EA_IlliumEA Staff (Retired)
Hey @samh779 We're not able to make cases for you in order to reach out to our support team due to a few different reasons.
To create one Go to help.ea.com | and sign in to your account if possible on the top-right if possible.
Then select the "Contact Us" option at the top, for your case information select:
Battlefield 5 | PC | Manage my account | Find missing game
This should take you to a screen to select a contact method based on what is currently available. on this screen add what the issue is, steps you've tried so far, then click to get a call/start chat, etc depending on what you select.
In addition, steps you can try while waiting to speak with them are:
- Allow the game to run as an admin
- Ensure the game and client are not being stopped by an Anti-virus or Firewall
- Close other running applications and other anti-cheats, or put your device in a Clean Boot then try
- Try switching how you connect to your network (go from wifi to ethernet), or try a different network if possible
- Check your router/modem settings for anything that might handle or block network traffic
