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EA_Atic's avatar
EA_Atic
Icon for DICE Team rankDICE Team
7 years ago

Re: Can't get passed login screen ( Xbox One X)

Hey @jkwasy, try doing a power cycle on the console and then restart the game to see if that helps out. 🙂 

 
 
Power cycle:
  1. Turn off the Xbox One console by pressing the Xbox button  on the front of the console for about 10 seconds until it shuts down completely.
  2. Unplug the console's power cable. Wait 10 seconds.

    Important Be sure to wait 10 seconds. This step resets the power supply.

  3. Plug the console power cable back in.
  4. Press the Xbox button  on your console to turn on the Xbox One.

Let me know if that works for you. 🙂 

/Atic 

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