Forum Discussion

Re: Endless black screen cannot launch game

I just cleared the cashe for origin then restarted my laptop and origin. the game just launched properly first try.  and im playing the game right now.

of course many things ive tried had this result only to go back to the same issue. but just sayin... well... either way, i should get a new computer... mine is very outdated. if you say my proc doesnt meet min requirements, i have no solid argument for a refund i suppose

1 Reply

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Even if your PC doesn't meet the minimum requirements you may still be able to play the game to an extent, but we aren't really able to troubleshoot issues if you're seeing problems. If something starts happening that's preventing the game from running properly, or if you are seeing performance issues we can't really offer a solution if the PC doesn't meet minimum requirements. 

    I'm afraid that a refund isn't really something that we could look into here on Answers HQ. Considering that you were playing the game for quite a bit before now you may not be eligible, but for more info on how you can check visit the EA Help website

    /Kent

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