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Re: PC - Crashing issue - Information request.

I think it is great that there are about 13 pages full of error reports and dxdiag files and not even 1 comment from EA or DICE.

Nice community work guys and not even frustrating, you know how to do a great job

4 Replies

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    7 years ago

    @Styleomat0604 wrote:

    I think it is great that there are about 13 pages full of error reports and dxdiag files and not even 1 comment from EA or DICE.

    Nice community work guys and not even frustrating, you know how to do a great job


    We'll do our best to keep those affected in the loop when we have updates to share. Even though you might not see us actively responding in topics with many pages that doesn't mean we don't have our eyes on them. This post is being used by the DICE team and included within our day to day reports. This information is tremendously helpful and we wanted to extend our gratitude to all of you willing to take time out to submit the info we're asking for.

  • SaintButtersS's avatar
    SaintButtersS
    7 years ago

    Hello,

    Crash with DX12 enabled, no problem with DX11.

    Crashes at the end of a loading screen or randomly during a game.

    All drivers, firmwares up to date.

  • Grcmrn69's avatar
    Grcmrn69
    7 years ago

    Hello, 

    a lot of lags even running or using Armor Plates.

    • Crashes only with DX12 and RTX on at Firestorm Mode. Most times after two rounds.
    • Changing to DX12 and RTX off there is no issue and i m playing for hours.
    • Changing to DX11 there is also no issue and i m playing for Hours. 

    Greetings,

    Grcmrn69

    Specs: ASUS RTX 2080 Strix OC / i9 9900K / MSI Z390 ACE / 16GB DDR4 3600 / AX850W Corsair

  • _S7ORM-BRINGR's avatar
    _S7ORM-BRINGR
    7 years ago

    @EA_Blueberry wrote:

    @Styleomat0604 wrote:

    I think it is great that there are about 13 pages full of error reports and dxdiag files and not even 1 comment from EA or DICE.

    Nice community work guys and not even frustrating, you know how to do a great job


    We'll do our best to keep those affected in the loop when we have updates to share. Even though you might not see us actively responding in topics with many pages that doesn't mean we don't have our eyes on them. This post is being used by the DICE team and included within our day to day reports. This information is tremendously helpful and we wanted to extend our gratitude to all of you willing to take time out to submit the info we're asking for.


    Sorry, but it's been too long without a fix. I can't play the game anymore, sometimes it crashes after 1 game in Firestorm, sometimes it takes more. Game is crashing mainly on the loading Firestorm map screen (Halvoy) .Attached is my dxdiag and event viewer error report.
    Will come back to play again when this is fixed, but I doubt somebody cares about that anyway.

    Event Viewer error report:


    Faulting application name: bfv.exe, version: 1.0.70.49765, time stamp: 0x5c8eb655
    Faulting module name: KERNELBASE.dll, version: 10.0.17763.348, time stamp: 0xd620e319
    Exception code: 0x887a0020
    Fault offset: 0x0000000000039149
    Faulting process id: 0x347c
    Faulting application start time: 0x01d4e8c19c362143
    Faulting application path: G:\BF5\Battlefield V\bfv.exe
    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
    Report Id: 931d3d97-0db5-4438-9551-f74043014b96

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