@ElliotLH wrote:
Hi @MissileManiaMan All you can do in these cases is to appeal again so the ban can be reviewed by another member of the ToS team. There unfortunately isn't anyone who can review bans on these forums.
Just to let you know, you get three appeals before no more will be accepted, so you still have two chances at the moment. Also, all appeals are handled by real people rather than bots, but the ToS team do use set-text templates when replying with the outcome.
Unfortunately, it looks like I'm NOT going to be getting a second review as while the first one took about 2-2.5 hours for a response, I got the exact same response again, this time less than 3 minutes after submitting my second appeal (I checked my email almost right after such). Pretty sure humans don't make reviews that fast.
I don't think I'll be buying another EA game in the future since their customer service is clearly beyond awful. Not even willing to half-decently communicate with the customer, nor give a specific reason other than "Terms of Service".
