Screen Disconnects
Product: Battlefield V Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number AMD Radeon RX 5700 XT Enter RAM memory size in GB 16 GB Are you using any software with an ov...
Forum Discussion
EA_Kent
Community Manager
Community Manager
@thunderbud24 wrote:
First the screen freezes then goes black and then it goes back to my desktop.
Got it. Have you had a chance to try repairing the game in Origin to see if that helps at all? There might be something missing or corrupted in the game data causing the crash.
If you right-click on Battlefield V in your Library you should see a Repair option in the menu that comes up. Let me know if that helps at all.
/Kent
Just tried playing after repairing and it still crashed before I could finish a game.
- EA_Kent
@thunderbud24 wrote:
Just tried playing after repairing and it still crashed before I could finish a game.
Thanks for giving it a shot for me. When you've got a chance can you pull up a DxDiag so we can take a look? For more info on how to grab the file check out the EA Help website. Once you have it you can attach it to this thread.
Thanks!
/Kent
Here you go.
- EA_Kent
Much appreciated!
Looking at the DxDiag it appears that Radeonsoftware.exe is hanging. I'm wondering if this might be related to the display issues you've been seeing. When you have a chance can you try setting up a Clean Boot on your PC to see if that makes a difference? If this is software-related that might help us narrow down what could be causing the issues.
For more details on how to set up a Clean Boot check out the EA Help site. Let me know how that goes when you're able. Thanks!
/Kent
Featured Places
