Forum Discussion

Hairy-Breeks's avatar
6 years ago
Solved

SOUND ISSUES/LAST UI UPDATE/NO SOUND OR CRACKLE

Product: Battlefield V
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number GTX 1070TI
Enter RAM memory size in GB 16gb
Are you using any software with an overlay? No
Which part of the game is the issue happening in? Multiplayer
Which part of the mode? Conquest
Please select your region Australia
On which server did this happen?
When did this happen? (dd.mm.yy hh:mm)
Summarize your bug Sound Issues. Sound will pop in and out randomly, going fuzzy and high pitched. Goes between normal and this state. Have tried drivers, repairing the game in admin, disabling devices.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Playing the game
What happens when the bug occurs? The sound goes high pitched crackle/ cuts out altogether,.
What should be happening instead? Normal Sound

Sound Issues since last UI patch. Sound will pop in and out randomly, going fuzzy and high pitched. Goes between normal and this state. Have tried drivers, repairing the game in admin, disabling devices.

Works fine in all other games.

  • EA_Atic's avatar
    EA_Atic
    6 years ago

    Hey @Hairy-Breeks soo I have seen/heard this when a CPU is struggling to keep up with Battlefield V and all of the sudden lag spikes happen and sound is completely muffled. Looking at your spec it shouldn't be an issue for that to happen, I assume this is not a work PC?

    If you move the Battlefield V document folder to desktop and then start the game up, doe's it happen again? 

    /Atic 

4 Replies

  • Sound Issues. Sound will pop in and out randomly, going fuzzy and high pitched. It goes between normal and this state. Have tried drivers, repairing the game in admin, disabling devices. It seems to have happened after the latest UI update.

    Really don't know what to do at this point, audio is fine in every other game/program.

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    6 years ago

    Hey @Hairy-Breeks soo I have seen/heard this when a CPU is struggling to keep up with Battlefield V and all of the sudden lag spikes happen and sound is completely muffled. Looking at your spec it shouldn't be an issue for that to happen, I assume this is not a work PC?

    If you move the Battlefield V document folder to desktop and then start the game up, doe's it happen again? 

    /Atic 

  • I have simular issue. I tried to record it but sound only recorded chat and not the game.... 

     ------------------
    System Information
    ------------------
    Time of this report: 4/11/2020, 22:25:04
    Machine name: DESKTOP-N08GT6P
    Machine Id: {CD7DECFD-0B87-4EAD-92ED-88F66E1BFDD2}
    Operating System: Windows 10 Home 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)
    Language: English (Regional Setting: English)
    System Manufacturer: System manufacturer
    System Model: System Product Name
    BIOS: 1201 (type: UEFI)
    Processor: AMD Ryzen 7 2700X Eight-Core Processor (16 CPUs), ~4.0GHz
    Memory: 32768MB RAM
    Available OS Memory: 32698MB RAM
    Page File: 13130MB used, 24431MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 12
    DX Setup Parameters: Not found
    User DPI Setting: 168 DPI (175 percent)
    System DPI Setting: 144 DPI (150 percent)
    DWM DPI Scaling: UnKnown
    Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Not Supported
    DirectX Database Version: Unknown
    DxDiag Version: 10.00.18362.0387 64bit Unicode
    Display Devices
    ---------------
    Card name: NVIDIA GeForce RTX 2080
    Manufacturer: NVIDIA
    Chip type: GeForce RTX 2080
    DAC type: Integrated RAMDAC
    Device Type: Full Device (POST)
    Device Key: Enum\PCI\VEN_10DE&DEV_1E82&SUBSYS_37C11458&REV_A1
    Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
    Device Problem Code: No Problem
    Driver Problem Code: Unknown
    Display Memory: 24358 MB
    Dedicated Memory: 8010 MB
    Shared Memory: 16348 MB
    Current Mode: 3840 x 2160 (32 bit) (60Hz)
    HDR Support: Not Supported
    Display Topology: Extend
    Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
    Color Primaries: Red(0.633789,0.340820), Green(0.311523,0.635742), Blue(0.158203,0.061523), White Point(0.312500,0.329102)
    Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
    Monitor Name: Generic PnP Monitor
    Monitor Model: U28E510
    Monitor Id: SAM0D63
    Native Mode: 3840 x 2160(p) (59.997Hz)

    Sound Devices
    -------------
    Description: Headphones (Razer Nari Ultimate - Game)
    Default Sound Playback: Yes
    Default Voice Playback: No
    Hardware ID: USB\VID_1532&PID_051A&REV_0100&MI_03
    Manufacturer ID: 65535
    Product ID: 65535
    Type: WDM
    Driver Name: USBAUDIO.sys
    Driver Version: 10.00.18362.0001 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 9/18/2019 12:00:00 AM, 198656 bytes
    Other Files:
    Driver Provider: Razer Inc.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Speakers (THX Spatial - Synapse)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: ROOT\THXVAD
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: THXVAD.sys
    Driver Version: 10.00.10011.16384 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 9/18/2019 12:00:00 AM, 162184 bytes
    Other Files:
    Driver Provider: THX
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

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