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StealthWeaZel's avatar
StealthWeaZel
6 years ago
Solved

STILL Stuck in trial mode...

Seriously when will this be fixed on Xbox please? It’s been a problem for over a week. The game is completely unplayable at the minute.

  • EA_Atic's avatar
    EA_Atic
    6 years ago

    Hey everyone, 

    Minor update with me today with few tweaks to the workaround. 

    The current workaround for the issue below: 

    1. Turn off your home console settings, jump to step #2.
    2. Setting > Personalisation> My home Xbox > Change from Home Xbox to Not Home Xbox.
    3. If you have ever game shared you will need to contact your friend to make sure they do not have your account as 'Home console'.
    4. Launch the game a confirm that you now have access to the full product.
    5. If you wish the 'Home Console' can now be reactivated.
    6.  Setting > Personalisation> My home Xbox > activate 'Home Console'.

    Let me know how that works out for you! 

    Setting this post as solved for visibility. 

    /Atic 

52 Replies

  • Davefritzergald's avatar
    Davefritzergald
    6 years ago

    So I was playing the trial version and decided to buy the game but today as the trial has run out I have put in the disc and it still thinks that I am in the trial version if anyone could help that would be greatly appreciated 

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    6 years ago

    Hey @StealthWeaZel  when did you test last time? The reason to why I'm asking, you should not longer see this error message. 

    /Atic 

  • StealthWeaZel's avatar
    StealthWeaZel
    6 years ago

    2 minutes ago. I’ve done all the cycling, reinstalled, deleted saves, cleared cache, rebooted a million times. Everything that has been suggested I’ve tried. 
    I have kept my Xbox as “Home” because I shouldn’t have to change that to play the game. 

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    6 years ago

    Thanks! @StealthWeaZel  I'll poke the team! 

    A quick question I forgot to ask, how do own the game (physical, game sharing or digital)? 

    /Atic 

  • StealthWeaZel's avatar
    StealthWeaZel
    6 years ago

    Physical disc copy bought day of original release. Hope it’s sorted soon please. Thanks for getting back to me.

  • Davefritzergald's avatar
    Davefritzergald
    6 years ago
    @EA_Atic Hi mines not working either I’m on Xbox and I have a physical copy of the standard edition please get back to me
  • Davefritzergald's avatar
    Davefritzergald
    6 years ago
    And I am starting to lose my patience with the lack of communication I am receiving about my issue
  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    6 years ago

    @Davefritzergald  No need for spamming, the team has been poked on the issue. No news with me for the moment. But we are looking at it.  

    /Atic 

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