Stuck in menu

Product: Battlefield V
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One X
Are you using any software with an overlay? No
Which part of the game is the issue happening in? Game Menu
In which game menu were you when the bug occurred? I am in the menu where you see the message that you are disconnected from the ea servers
Please select your region Europe
On which server did this happen? DICE SERVERS GERMANY dont know which
When did this happen? (dd.mm.yy hh:mm) 16 june 2020
Summarize your bug I am stuck in the menu where you see the message that you have lost connection to the ea servers my and controls are not responding. The game is not loading and my xbox home button is working fine. I am stuck here and have to restart my console as I am unable to exit this menu. This bug occurs after the game freezes while playing a mp match and you are directed to this message. Be aware that I have been stuck many times in other menus in the game most particular in the server list.
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? You find it after the game freezes and you are directed to the message that you are disconnected from ea servers. You are unable to exit that message. You also find it after you exit a match and open the server list. There you also become stuck.
What happens when the bug occurs? You are unable to navigate the menu even though the controllers is working fine as I am able to open the xbox home screen from the middle button.
What should be happening instead? I should be able to navigate the menu.

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I have made a clip of this problem but I am also unable to post it here as the submit button becomes stuck also  This is my third attempt and without a clip is this does work.. I am trying to make the game better by posting all the problems I encounter as I like the BF games.

bram