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Thank you for your patience waiting on us to get back to you on this. I've found out some good news that the team is planning to have this addressed very soon. Once the fix goes live I'll update the thread so you're all aware. If you lost any hours due to this error or are concerned with your Origin Access membership, please don't hesitate to reach out to our Live-Support team by phone or chat to discuss how this impacted your membership. 

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