Same issue on ps4
EA help chat guy said he would send me an email with steps to resolve it, claims it has helped others sort the issue.
However an hour later and still no email
Update after 2nd chat session
He left without sorting it after bleating about 3 simultaneous chats for 7 hours
My heart bleeds !
Further update.
Fust things first i owe an apology
Turns out original guy did indeed send an email, soz.
FROM:SENT:
| Gaurav J |
| 20 Feb 2019 10:28:53 |
| | | | | |
| | | Lk | | |
| | | | | As promised try the below provided steps for PS 4:
SYSTEM UPDATE
1. In the main menu XMB, using the controller scroll right to the Settings.
2. Scroll down to System Software Update icon and select it with X button.
3. If there is an update available, choose the option Update Using Internet and select it with X button.
Note: You can find other ways to update PlayStation 4 System Software on the Sony Support Site: http://us.playstation.com/support/systemupdates/ps4/
RESTORE LICENSES
1. In the main menu XMB, using the controller scroll right to the Settings.
2. Select the option for PlayStation™Network/Account Management.
3. Choose Restore Licenses.
4. Select Restore.
5. Restart your console
STARTING PS4 ON SAFE MODE (REBUILDING DATABASE)
1. Press and hold the Power Switch for approx.. 10 seconds. The console should chime a notification sound to inform the player it is starting in Safe Mode.
2. When the PlayStation 4 make the notification sound, de-press the Power switch.
3. The PlayStation will now begin in Safe Mode.
4. Select 5th option - Rebuild Database
Note: This action scans the drive and creates a new database of all content and may take a long time depending on the type and number of data items.
TEST NETWORK CONNECTION
1. In the main menu XMB, using the controller scroll right to the Settings.
2. Scroll down to Network icon.
3. Scroll down to Test Internet Connection
4. The PlayStation 4 will now test basic network information |
|
So i have tried system update, restore licences and test network connevtion and still no stug.
Quite frankly i dont fancy rebuilding my database as i jyst dont trust EA to know what they are doing anymore
EDIT
So turns out doing a database rebuild is actually a good thing to do regardless of this isssue so went ahead and did that too
Guess what
STILL NO STUG
even the EA advisors dont know what they are doing, how come some can unlock it there and then, and then others just plain dont know what o do
Its a lottery for if you get a result or just plain more frustrated.
