@dark_side_pitr wrote:
I've been in "touch" with EA since it happened to me as well and I can back what @DaravelFox said 100%. First he couldn't help me, then another person repeats that despite having linked posts in this thread where you get the Stug and the Archer as "compensation". After I insisted and told none of what they said helped a bit and I feel _very_ much fooled and not taken seriously I got the Stug. I verified last night and yes Stug there but no Archer.
This morning I've mailed again stating I've got the Stug but no Archer and got told, well you need to unlock it it is this weeks reward. I'm very much aware of that I replied and added the link to @DaravelFox s post
Let's see what happens next. ... yes I'm kinda beyond annoyed by now. This should become a clusterfuck shitstorm of epic proportions ... but as everyone else tells me, hey it's just a game ... so nothing will happen.
Good luck to everyone still having no Stug or running into a similar bug with current/future "week-rewards" .. and there will be bugs. ;-)
To add to this. I got back in contact with EA support ready to deliver all those links... but instead got through to someone great who looked at what I'd already submitted, could see the issue, and set about delivering the reward I should have got days ago.
It really does seem like you have to keep trying until you get a good support agent, and when you do, please be nicer to them. We want the good ones to stay. 🙂