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They know about it, but since they already have your money, they really don't care.
If they cared, they would have made the game work and work well before release to the public.
If they cared, they would have made a game that would hold a strong attraction, relevance to players and be based on modern warfare, tactics, weapons etc. This is my 9th Battlefield game and will be my last. it peaked at BF4 and took a nose dive at BF1 IMHO Giant Step Backwards. FML, they might as well have gone all cowboys, aliens and Indians with pew pew arrows at that point and probably held more relevance to what gamers really want compared to the point we're at now.
If they cared, someone from EA would have answered by now.
If they cared, there'd be better (upspec'd) servers to provide gamers a more stable gaming experience and in sufficient numbers to service the size of the community who are trying to play. (Well, for Oceania anyway)
If they cared, you wouldn't have to put up with being treated with contempt as a disposable commodity that doesn't matter and there'd be some feedback from EA insiders to say hey look, we fudged it up and this is what we're doing to make it right for you. Yeah right.
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