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AaaE_72's avatar
AaaE_72
Not applicable
2 years ago
Solved

"waiting on player"

I started a new case about my problem, but it says "waiting on player". This is what I received on my Email:  Hi aaae72, We noticed you reached out to our advisors because you need help with your g...
  • EA_Vendcera's avatar
    EA_Vendcera
    2 years ago

    Hi @AaaE_72,

    that's a bit weird. I would then suggest trying to reach out to support via Live-Chat instead.

    Not all contact options are displayed for each category, so you might have to change some categories around, but then an advisor can hopefully help with your issue directly.

    -Vendcera

AaaE_72's avatar
AaaE_72
Not applicable
2 years ago

so what category should I select? just a random one? by the way, they just closed my case and said "fixed", although I checked my game and the problem still isn't fixed.

EA_Vendcera's avatar
EA_Vendcera
Icon for Community Manager rankCommunity Manager
2 years ago
@AaaE_72 It's not all too important what specific category, as long as it will give you the option to live chat. It will then be easier if you can talk with someone directly.

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