Forum Discussion

zzdraconiszz's avatar
zzdraconiszz
7 years ago
Solved

War Stories - Last Tiger NOT the usual letter bug

Product: Battlefield V
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number NVIDIA GeForce GTX 970
Enter RAM memory size in GB 16 GB
Which part of the game is the issue happening in? Single Player War Story
Which part of the mode? The Last Tiger
Please select your region Europe
On which server did this happen? Single Player mode...
When did this happen? (dd.mm.yy hh:mm) Constant problem
Summarize your bug I've played through the complete "The Last Tiger" War Story. Completed all the challenges and collected all 6 letters. The game on the same screen (see screenshot) clearly shows at the upper part of the screen that I have indeed found all 6 letters, although at the lower section of the same screen it says 0/6 Letters. The letters can't be opened. I've tried disabling Origin Cloud Save and remove the local save files from the Settings folder on my PC, to try to "reset" the war story, but it's not working either. The letters never respawn since I already collected them. At the current state it's impossible to get the Tiger skin.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Not sure how you can find or recreate it beside visually checking my screenshots.
What happens when the bug occurs? The Last Tiger War Story letter challenge is shown completed but the letters can't be opened (like they're not found) and they never re spawn. So in short unable to receive the tiger skin unique reward.
What should be happening instead? All 6letters are already found - that's why they are not respawning - so they should be readable and tiger skin reward should have been received.

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I have Premium Access membership paid for 1 year in advance and up until now I didn't have any problem with Origin or EA products in general, in fact I'm very satisfied.

I'm sure that I will have no bad experience with Customer Support either. Please help me unlock that skin, it seems impossible from my side.
Thanks in advance for your help!

  • zzdraconiszz's avatar
    zzdraconiszz
    7 years ago

    Since I got no answer here, I contacted Customer Support directly with a missing content issue and they solved it in approx 10 minutes. I got the skin already.

    Many player curse EA Customer Support...I don't know...I had a very pleasant chat with the contacted advisor, Ashish.

    Case closed, bug solved.

6 Replies

  • zzdraconiszz's avatar
    zzdraconiszz
    7 years ago

    Update: If I highlight an "unfound" letter on the Letter screen, it also says (see at lower part of screenshot) that it was "Found on Turning Point" mission...but it can't be opened => no skin reward...

  • zzdraconiszz's avatar
    zzdraconiszz
    7 years ago

    Since I got no answer here, I contacted Customer Support directly with a missing content issue and they solved it in approx 10 minutes. I got the skin already.

    Many player curse EA Customer Support...I don't know...I had a very pleasant chat with the contacted advisor, Ashish.

    Case closed, bug solved.

  • Pantera-GT5S's avatar
    Pantera-GT5S
    7 years ago

    So what was the fix for the letters?

    Or do we all have to call Support?

    cheers.

  • MrBushSniper25's avatar
    MrBushSniper25
    7 years ago

    Product: Battlefield V
    Platform:Sony Playstation 4
    Please specify your platform model. Sony PlayStation 4
    Which part of the game is the issue happening in? Single Player War Story
    Which part of the mode? The Last Tiger
    Please select your region Europe
    On which server did this happen? N/A
    When did this happen? (dd.mm.yy hh:mm) 16.06.2019
    Summarize your bug I’ve completed all the challenges and collected all 6 letters and it shows as 100% completed but the overview screen still says I’ve collected 0/6 letters and shows them as locked so haven’t received my earned last tiger skin. I’ve done the bug fix of removing the saved data going back into the game replaying the mission, and it says the same thing 100% complete but 0/6 letters on the overview even though it’s 6/6 on the challenge section.
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? Reading the thread and seeing all the loyal customers complaining about the same issue. This game has been out for over half a year, I’ve got over 150 hours played on this on the online alone! Sort these stupid bugs out.
    What happens when the bug occurs? It doesn’t show 6/6 letters picked up on the overview screen and I don’t get my rover skin for online
    What should be happening instead? I should be getting my tiger skin as per your games design

    ‌

    Please fix this, it’s been ongoing since release so just apply a patch already 

  • zzdraconiszz's avatar
    zzdraconiszz
    7 years ago

    Customer support fixed it. The letter acomplishment got into an unsolvable loop on user side. No hope for fix on user side for this since it has to be fixed on account level. Took like 15 minutes maximum.

  • hojenao's avatar
    hojenao
    7 years ago

    I have the exact same problemas you, please help me contact the customer service, i really want the skin!

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