Here is a excerpt from the chat I had with EA:
AbuHowever, Oliver this came out to be known issue facing by our random players across the globe our studio team is still working on it please just bear with us,we will resolve this out soon.
AbuSo it is just a matter of some time that you are unable to claim it, so I request you to be a little patient with us and bear with us as your support is very valuable to us.
youso your are saying, that I do not have to do anything and will recieve my tank once your studio team did their magic?
AbuSure! thing since you have already completed it and as soon as the process get fixed you will get it for sure.
So guys I guess we have to be patient and keep our fingers crossed.