Forum Discussion

chewonit14's avatar
chewonit14
7 years ago

Xbox One Game Crashes when record clip

Product: Battlefield V
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One S
Which part of the game is the issue happening in? Multiplayer
Which part of the mode? Conquest
Please select your region North America
On which server did this happen? Not sure
When did this happen? (dd.mm.yy hh:mm) 220119 5:30 Pm
Summarize your bug Recording game clips has caused crashes since launch. This should of been fixed by now very frustrating to be kicked out of a match just because i want to record a nice kill
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? Try recording gameplay on an xbox one in a online game
What happens when the bug occurs? The game crashesand returns to menu
What should be happening instead? It should do nothing..it should continue to play as before

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1 Reply

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    7 years ago

    Hey there @chewonit14 


    I searched our forum boards and I see that it's only posted one other time where a player was disconnected from the servers when doing this. https://answers.ea.com/t5/Bug-Reports/Recording-game-clip-on-xbox-disconnects-user-from-ea-servers/m-p/7171965/highlight/true#M670

    With the amount of players out there on Xbox it's likely we would see many more reports about this if it was a common issue. It's very possible this can be fixed with some basic troubleshooting with the console.

    Have you tried the following below?

    1. Power cycle the console: http://bit.ly/XB1_PowerCycle
    2. Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.
    3. Check the online and local storage for all your recorded clips to see if it's close to being full. Clear up some space if that's the case.
    4. Delete your Gamertag from the console and re-add it.
    5. Reinstall the game (if it's on an external hard drive and it's always doing this, try installing it on the internal to see if that has any effect)
    6. Adjust the amount of time you can record the clip for (last 30 seconds, 1 minute, etc.)

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