i keep getting this msg when i try to down any game, i payed for ea play through the app directly and have both xbox and steam accounts linked, ive tried relinking both of these and dont have active subs on either of them..
all i want it to play battlefield 5.
i need help !!
Hello @EloMyth,
Here are some steps you can try to resolve the issue with downloading Battlefield 5 through EA Play.
Check EA Play Subscription: Ensure your EA Play subscription is active and recognized by both Xbox and Steam. Sometimes, the subscription may not sync properly.
Log Out and Back In: Log out of your EA account in the app and then log back in. This can refresh your account status.
Relink Accounts: Since you've already tried relinking, double-check that both your Xbox and Steam accounts are correctly linked in your EA account settings.
Check for Updates: Make sure both the EA app and your game platforms (Xbox and Steam) are updated to the latest version.
Clear Cache: If you're using the EA app, try clearing its cache. On PC, you can do this by closing the app and then deleting the cache files from C:\Users\[Your Username]\AppData\Local\EA Games.
Firewall/Antivirus Settings: Check your firewall or antivirus settings to ensure they’re not blocking the EA app or game downloads.
Contact EA Support: If none of the above works, it might be best to reach out to EA Support. They can help you troubleshoot the issue more specifically.
Best regards,
danisoff
