🙂
I work in the IT industry for several years already. I have the obligation of knowing and understanding these processes (from both perpectives: customer and supplier). I just hope they still feel this important enough to solve it.
We can't forget that we're talking about a 2011 game. It's not really cost-effective to keep updates and budget/effort for these type of fixes, when (I guess) there aren't that much persons still buying and playing this game anymore. Nevertheless I just hope they do value customer support and try to fix this.
At least, we can always count on that marketing typical phrase: "a dissatisfied customer always talk about that bad experience to at least 8-10 people, and a satisfied customer refers it perhaps 2-3 times" (I don't recall the exact phrase/numbers but the idea it's there...).
I'll try to help them (EA Support) the best I can. I hate buying a game and not being able to finish it :D
They still sell the game, so they have an obligation to fix it.
Still no feedback after escalating the issue... anyone else has managed to workaround the problem? (without throwing away the game :S)
