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🙂
I work in the IT industry for several years already. I have the obligation of knowing and understanding these processes (from both perpectives: customer and supplier). I just hope they still feel this important enough to solve it.
We can't forget that we're talking about a 2011 game. It's not really cost-effective to keep updates and budget/effort for these type of fixes, when (I guess) there aren't that much persons still buying and playing this game anymore. Nevertheless I just hope they do value customer support and try to fix this.
At least, we can always count on that marketing typical phrase: "a dissatisfied customer always talk about that bad experience to at least 8-10 people, and a satisfied customer refers it perhaps 2-3 times" (I don't recall the exact phrase/numbers but the idea it's there...).
I'll try to help them (EA Support) the best I can. I hate buying a game and not being able to finish it :D
They still sell the game, so they have an obligation to fix it.
- Anonymous12 years ago
Still no feedback after escalating the issue... anyone else has managed to workaround the problem? (without throwing away the game :S)
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