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CleWe's avatar
CleWe
9 years ago
Solved

Dead Space 3 Black Screen on Startup

Hey all,  when starting DS3, I only get a black screen. The game barely loads 40MB into RAM and I have to terminate it with the task manager. I've been looking for solutions, but am at my wit's ...
  • CleWe's avatar
    CleWe
    9 years ago

    When I tried using my university's VPN service Cisco Anyconnect to rule out IPv4/IPv6 problems, Anyconnect could not use the VPN service although the necessary service was running. Re-installing Anyconnect changed nothing. Also, as mentioned before, the current Origin installer would only display "Error loading Website ☹️ ", preventing installation, which led me to investigate network administration related programs.

    A few weeks ago, AVAST ANTIVIRUS updated itself to AVAST INTERNET SECURITY, installing components such as 

    • SafeZone Browser
    • Browser-Extension Security
    • Browser-Extension SafePrice
    • Firewall

    although I disabled them and temporarily deactivated all Avast components through its tray icon menu, the issue persisted UNTIL I uninstalled the above mentioned components and rebooted! Origin and Anyconnect started working again. Dead Space 3 starts fast now, checking for DLC takes less than 1 second.

    Problems that seem to be fixed by removing the Avast components:

    • GeForce Experience 3.0 login works now (was broken, freezing).
    • Origin Installer does not freeze anymore on startup.
    • Dead Space 3 black screen freeze is fixed, check for downloadable content freeze is fixed.
    • iTunes starts on Windows startup again.
    • Cisco Anyconnect starts on Windows startup again and works.
    • Skype starts on Windows startup again.

    My love for Dead Space just fixed a whole bunch of issues I was having with my PC lately, and it only took 4 days of troubleshooting!

CleWe's avatar
CleWe
9 years ago

Overlay and cloud saves disabled, still the black screen at startup and the loop "looking for DLC".

I have checked my network settings, too. I dont use a proxy.

I'm going to reinstall Origin on the external HDD and download DS3 to it.

And I'm going to see if a VPN connection helps to eliminate my internet provider from the equaiton.

Are the any authentication servers I could tracert to see if I reach them alright?

CleWe's avatar
CleWe
9 years ago

When I tried using my university's VPN service Cisco Anyconnect to rule out IPv4/IPv6 problems, Anyconnect could not use the VPN service although the necessary service was running. Re-installing Anyconnect changed nothing. Also, as mentioned before, the current Origin installer would only display "Error loading Website ☹️ ", preventing installation, which led me to investigate network administration related programs.

A few weeks ago, AVAST ANTIVIRUS updated itself to AVAST INTERNET SECURITY, installing components such as 

  • SafeZone Browser
  • Browser-Extension Security
  • Browser-Extension SafePrice
  • Firewall

although I disabled them and temporarily deactivated all Avast components through its tray icon menu, the issue persisted UNTIL I uninstalled the above mentioned components and rebooted! Origin and Anyconnect started working again. Dead Space 3 starts fast now, checking for DLC takes less than 1 second.

Problems that seem to be fixed by removing the Avast components:

  • GeForce Experience 3.0 login works now (was broken, freezing).
  • Origin Installer does not freeze anymore on startup.
  • Dead Space 3 black screen freeze is fixed, check for downloadable content freeze is fixed.
  • iTunes starts on Windows startup again.
  • Cisco Anyconnect starts on Windows startup again and works.
  • Skype starts on Windows startup again.

My love for Dead Space just fixed a whole bunch of issues I was having with my PC lately, and it only took 4 days of troubleshooting!

  • EA_Archi's avatar
    EA_Archi
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    9 years ago

    Good job on figuring all this out, @CleWe 

    and your solution post is nice and really helpful. If you like, you can browse Answers HQ and help other players with different issues. I am sure a lot of players would appreciate this. 🙂

    Cheers,

    Archi

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